How AI Agents Could Reshape Retail as Stores Move Beyond Sales
ING THINK
"Chinese platforms such as Alibaba and JD.com lead the way, with AI agents already deeply integrated into their respective platform networks. These agents can not only provide product recommendations but also complete purchases autonomously. Meanwhile, US technology companies including Amazon, Google, Meta, OpenAI and Anthropic are investing heavily in the development and rollout of AI agents, intensifying the global race for leadership in this emerging market. How will physical store evolve in an AI-driven landscape?..."
