Payments On FireTM podcast series is where payment issues are reviewed, dissected, and batted around with industry leaders. In other words, a good conversation between payments geeks.
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Episode 85 – It’s Hard to Communicate about Chargebacks – Keith Briscoe, Ethoca
eCommerce fraud rates are rising and that means more cardholders are seeing unauthorized charges on their accounts.
The cardholder remedy is to call either the merchant or the issuer to flag the problem. If the cardholder turns to the issuer to resolve the problem, the remedy is often an expensive chargeback for the merchant and a generally lousy experience for everyone.
Episode 84 – Diving into the Deep Data Pool – Feedzai’s Saurabh Bajaj and Nick Stanchenko
Fraud prevention today is about how quickly we can separate good customers from questionable ones and, for those doubtful transactions, use the right set of tools and data sources to optimize speed, costs, and fraud losses.
Episode 83 – Settlement Systems in Detail – Carol Coye Benson, Glenbrook
When we conduct our Glenbrook Payments Boot Camp, our first graphic illustrates the three essential steps in every transaction - initiation, funding, and completion. When looked at through the lens of of the past decade most innovation has been in initiation. Consider: Apple Pay, Google Pay, Venmo, QR codes. The list is long of ways to kick off a transaction.
Episode 82 – Restaurant Payments Deep Dive – Tim McKenna, Heartland Payment Systems
Restaurant payments is a complex area especially for those companies serving the mid-sized and large restaurant operator. They have different needs that extend well beyond payment acceptance but even that is a highly variable concern.
Episode 81 – Real-Time Payments Network Update – Steve Ledford, TCH
For those of you who didn't make it to Money20/20 and want to hear the latest on The Clearing House's Real-Time Payments Network (RTP), take a listen to this update conversation with Steve Ledford, SVP at The Clearing House for the RTP Network.
Episode 80 – Talking Tokenization – Glenbrook’s Russ Jones
The payment industry's responses to ongoing payment security concerns are many. We have procedural approaches and technical ones. For example, we are requiring merchants to attest to their compliance with PCI security standards that themselves include procedural requirements.
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