Glenbrook Partners and the U.S. Faster Payments Council are pleased to present the first installment of qualitative research on the topic of faster payments in consumer bill pay. Bill payment was rated as one of the top use cases for faster payments in the inaugural 2019 Faster Payments Barometer, and findings from the qualitative interviews echoed a similar sentiment.
Interviews were conducted with payments professionals who currently manage bill pay, are developing faster payments for bill pay, or have deep expertise in these two functional payments environments. Topics probed include bill pay trends, general industry readiness to implement faster payments for consumer bill pay, and the overall ecosystem implications.
This white paper is informed by the findings from these interviews, combined with Glenbrook’s experience and understanding as consultants in the payments industry.
U.S. Faster Payments Barometer
Last year Glenbrook and the U.S. Faster Payments Council presented results from the inaugural faster payments survey of over 700 industry professionals.
The results established the foundation for this years’ whitepaper. For more information, download last years’ summary infographic here: Download infographic