Certification Preparation
Payments and Fraud Prevention Certification Preparation May 3-July 12, 2024 Virtual
$1,600
$1600 Non-MRC Members / $1200 MRC Members (CPFPP exam fee not included)*
We know that the global payments industry is complex and ever-evolving. Alongside it, fraud is steadily increasing and the two topics are intertwined. Curating the best team of payment and fraud prevention professionals is not just a competitive edge, but is table stakes when it comes to protecting your organization’s profitability.
Welcome to the Payments and Fraud Prevention Certification Preparation Course, designed to assist** in preparing professionals who are seeking to demonstrate their command of payment and fraud knowledge by obtaining the Merchant Risk Council’s Certified Payments and Fraud Prevention Professional (CPFPP) certification.
This credential, the first-ever in our industry, serves as verified proof of expertise and as a hallmark of professional achievement. Earning the CPFPP designation distinguishes individuals in these rapidly growing industries, setting them apart as professionals equipped to address the evolving challenges of payments and fraud prevention.
*If the minimum number of attendees needed to hold the course is not met, the course dates could be adjusted. Registered attendees will be notified by email with any updates.
**While preparatory exam courses are beneficial for review and consolidation of knowledge, success in exams is a multifaceted outcome influenced by various factors, and no course can guarantee success on its own. Students should complement preparatory courses with self-directed study, review of provided exam study guides and a comprehensive understanding of the subject matter to increase their chances of success. More information on eligibility requirements for the exam can be found here.
Location
Virtual
This workshop will be hosted virtually using Zoom Meetings.
Agenda
Payments Industry Introduction
Payments Industry Overview - 1:00 Hour
- Digital Core Systems - Cards vs. A2A Payments
- Non-Core Systems - Wallets, BNPL
- Domains of Payments - How Use Cases Differ
- Stakeholder Overview - Categories and Roles
- Payments Providers – Banks vs. networks vs. processors vs. PSPs
- Global Payments - Key Concepts
Payments Key Concepts - 1:00 Hour
- Understanding Volumes - Count vs. Amount, Country Variation
- Payments System Triad - Rules, Processing, and Brand
- Payments System Stack - How the pieces fit
- Push and Pull Payments - Definition, examples, and implications
- Transaction Economics
- Bank fees, network assessments, and interchange
- Fixed fees, ad valorem fees, and basis points
- Risk and Fraud - They’re not the same thing
- Chain of Liability - Payment guarantees, who takes what risks
Card Payments
Card System Fundamentals - 1:00 Hour
- Historical and Contemporary Card Value Chains
- Role of Network, Role of Issuer, Role of Acquirer, Role of PSP
- Acceptance Environment - Card Present (CP) vs. Card Not Present (CNP)
- Chain of Liability in Card System
- Card Product Structure - Physical vs. Digital vs. Virtual Cards
- Card Acceptance Fundamentals
- Agreement Alternatives for Merchants - Acquirer vs. ISO vs PayFac
- Card Network Rules, Mandates, and Penalties
- Connectivity Alternatives for Merchants
- Direct vs. Processor vs Gateway
- ISO vs. Proprietary Message Formats
Transaction Handling - 1:00 Hour
- Dual Message vs. Single Message Processing
- Auth, Clearing, Settlement - Definitions, Data Flows, Special Conditions
- Authorization Return Codes
- Capture, Partial Capture, Multi-Auth Capture
- Void, Reversal, Refund, Partial Refund
- Zero Dollar Auth, Partial Auth
- Identifying Card Product Types
Card Economics and Cost of Payments - 1:00 Hour
- Key Components - Interchange, Assessments, and End-Party Fees
- Interchange Model w/ Examples
- Merchant Discount Fee - Interchange Plus vs. Bundled
- Interchange Variation Around the World
- Downgrades, Behavioral Fees, Penalty Fees
Cross Border Card Processing and FX - 1:00 Hour
- Cross Border Processing - Overview and Key Concepts
- Basic Cross-Border Processing Model
- Interchange and Assessments on Cross-Border Transactions
- Dynamic Currency Conversion (DCC) Processing Model
- DCC Rules, Examples, and Where It Fits
- Multi-currency Processing for Online Merchants
Digital Payments -1:00 Hour
- Digital Payments Building Blocks
- EMVCo Tokenization
- Tokenization Use Cases
- QR Code Fundamentals
- Digital Payments: In-Store vs. In-Browser vs In-App
-
Digital Wallets
- Passive Wallets - Apple Pay, Google Pay, etc.
- Staged Wallets - PayPal, Alipay, WeChat Pay, etc.
- Managing Digital Credentials
A2A Payments
ACH Processing Fundamentals - 1:00 Hour
- ACH Value Chain and Processing Model
- Using Fintechs to validate account ownership and balance
- Same Day ACH Models and Implications
- Chain of Liability in ACH
- Managing ACH Risk Exposures in Direct Debit
- Third Party Sender (TSP) vs. Third Party Service Provider (TPSP)
Fast Payments Fundamentals - 1:00 Hour
- Fast Payments Value Chain
- How Fast Payments Work
- ISO 20022 Messaging Format
- Overlay Model
- Request for Payment
- Fast Payments Risk Exposures
- Fast Payments in the US - Zelle, RTP, FedNow
- Fast Payments Around the World - Pix (Brazil), UPI (India)
- Global Card Push Payments - Rules, Economics
Payments Risk Management
Payments Risk Fundamentals - 1:00 Hour
- Risk vs. Payments Risk vs. Payments Risk Management
- Risk Management by Stakeholder
- Payments Risk Taxonomy
- Business Risks w/ Examples
- Legal Risks w/ Examples
- Settlement Risks w/ Examples
- Payments Risk and Information Security
- Fraud is an Outcome, Not a Risk
- Risk Management Tenets
Card Fraud - 1:00 Hour
- Fraud – Definition, Nature, and Patterns
- Fraud Vector Management
- Third Party vs. First Party Fraud
- Internal vs. External Fraud
- Fighting Fraud across the Card System
- Card Fraud Classifications and Controls
- Global Card Fraud Losses (cut by US only, cut by CNP only)
- PCI-DSS, Vaulting, and Hosted Checkout Flows
Risk Mitigation for Merchants - 1:00 Hour
-
Determining Fraud Patterns
-
Fraud Prevention Policies and Controls
-
Fraud Threats by Method and Across Vector
-
Merchant Fraud Mitigation Tools
- Role of Rule-Based Systems and Machine Learning Models
- Risk Provider Framework
- Payments Security and Compliance
Back Office Operations
Chargeback Management - 1:00 Hour
- Chargebacks vs. Refunds
- Chargeback Reason Codes
- Chargeback Fundamentals w/ Examples
- Fraud Chargebacks
- Service Chargebacks
- Administrative Chargebacks
- Merchant Representment Strategies
- Compelling Evidence
- Pre-Arbitration and Arbitration
- Chargeback Deflection Strategies - Ethoca and Verifi
- Chargeback Fees and Success metrics
RFPs and Contract Best Practices - 1:00 Hour
- Managing Payments RFPs
- Standard Contract Components
- Standard Fees - Negotiable and Non-Negotiable
- Contract Best Practices
- Vendor Management
Payments Metrics and KPIs - 1:00 Hour
- Payments Metrics vs. Commerce Metrics
- Basic Payments Metrics
- Average Ticket (by Method, by Geography)
- Auth Rate and Decline Rate (by Method, by Geography)
- BIN Level Analysis Techniques
- Recurring Payment Metrics
- Total Cost of Payments Acceptance
Fraud Management Metrics - 1:00 Hour
- Acceptance Rate
- Manual Review Rate
- Decline Rate vs. Catch Rate
- Chargeback ratios, thresholds, and fees
- Dealing with False Positives
Payments Optimization
Domestic Payments Methods - 1:00 Hour
- Domestic Payments - Definitions and Rationalization
- Commonalities and Variation by Market
- Notable Methods in Key Markets
- Direct Debits and Mandates
- Cash Voucher Systems
Cross-Border Payments Acceptance - 1:00 Hour
- Cross-Border Acceptance Models
- Motivations and Benefits
- Challenges and Requirements
- Cross-Border Card Acceptance
- Acceptance Rules in Key Domestic Markets
- Local Acquiring Specialist
- Key Regulatory Variation by Market
Strong Customer Authentication (SCA) - 1:00 Hour
- Role of SCA in PSD2
- Two-Factor Authentication
- SCA Compliance Scope and Exempted Use Cases
- 3-D Secure and Card Network Products
- SCA Key Issues and Global Expansion
Transaction Routing Optimization - 1:00 Hour
- Debit Card Routing in the US
- PINless Debit Fundamentals
- Cross-Processor Orchestration
30,000+ Glenbrook Payments Boot CampTM workshop participants
Attending companies include fintechs, networks, banks, technology providers, investors, and more.
Customer Testimonials
“The Payments Boot CampTM has done an amazing job at giving me a broader understanding of the payments industry in an easy to digest and engaging format.”
– Tessa Dill Money Solutions Specialist – Payments, Shopify
Key Payments Terminology
All the key terms explained on one place.
Glenbrook Press
Comprehensive books that detail the systems and innovations shaping the payments industry.
Daily Schedule
*If the minimum number of attendees needed to hold the course is not met, the course dates could be adjusted. Registered attendees will be notified by email with any updates.
- Payments Industry Overview
- Payments Key Concepts
- Card System Fundamentals
- Transaction Handling
- Card Economics and Cost of Payments
- Cross-Border Card Processing and FX
- Digital Payments
- ACH Processing Fundamentals
- Fast Payments Fundamentals
- Payments Risk Fundamentals
- Card Fraud
- Risk Mitigation for Merchants
- Chargeback Management
- RFPs and Contract Best Practices
- Payments Metrics and KPIs
- Fraud Management Metrics
- Domestic Payments Methods
- Cross-Border Payments Acceptance
- Strong Customer Authentication (SCA)
- Transaction Routing Optimization
Fees, billing, discount and refunds
Discounts
Merchant Risk Council
MRC (Merchant Risk Council) members will receive a membership discount code to be entered to receive the membership reduced price of $1,200. This code is available via the MRC website in your profile upon logging in or you may email certification@merchantriskcouncil.org to obtain it. Please note that the price of the MRC CPFPP application and exam is not included in this workshop and is not eligible for discount.
* Only one discount code may be used per person. Discounts may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.
Refunds
Workshop registrants may cancel their registration for a full refund if cancelled two weeks prior to the event. Refunds for cancellations within two weeks of the event will be considered on a case-by-case basis. In some cases, it may be possible to switch registrations to an event at a later date.
Information on refunds for the CPFPP exam can be found on the Merchant Risk Council website.
Reference Materials & Resources
- Payments News – Glenbrook’s curated daily news feed
- Payments Views – Glenbrook’s commentary and opinion blog on topical issues in the payments industry
- Payments On Fire – Glenbrook’s podcast interview series featuring the latest and most interesting developments in payments
- Glossary – Glenbrook has compiled an expansive industry glossary of key payments terms and acronyms
- Attending Companies – view a list of companies who have attended Glenbrook Payments Education events
Workshop Leaders
Yvette Bohanan
Yvette helps our clients develop high-performing payments teams through our Payments Boot Camp offerings. Leading select engagements in areas such as digital currency systems and payments risk management, Yvette works with our clients to develop strategies for product introductions, revenue generation, and risk management.
Russ Jones
Russ brings exceptional skills in payments industry analysis, strategy development, and product conceptualization - as well as 35 years as an executive, analyst, and consultant - to Glenbrook clients from across the payments value chain.
Chris Uriarte
Chris brings diverse and specialized experience to Glenbrook, having held multiple leadership positions in the payments industry over the past 25 years. His expertise lies in global payments, risk management, fraud prevention, payments technology and payments operations.
Drew Edmond
Drew has years of experience managing global payments operations in marketplace and financial services environments. He brings a keen interest in identifying and executing optimal payments strategies for businesses throughout the payments value chain.