by formadaadmin | Nov 28, 2023 | Advisory, Education, Healthcare, Market Analysis, Merchant Payments Acceptance, Merchant Payments Strategy
Situation As a national healthcare services company, this client wanted to develop a payments acceptance and processing strategy that brought value to independent retail pharmacy customers—but they didn’t quite know where to start. They partnered with Glenbrook to...
by formadaadmin | Nov 28, 2023 | Advisory, Healthcare, Merchant Payments Acceptance, Merchant Payments Strategy
Situation A large hospital under a well-known university came to Glenbrook for support in analyzing and restructuring the entirety of their payments acceptance strategy across departments. While patient and customer experience were important considerations for the new...
by Cici Northup | Sep 21, 2023 | Advisory, Merchant Payments Acceptance, Merchant Payments Strategy
Situation This subscription merchant sells software to students, educators, and businesses to enhance virtual communication. The client was experiencing an increased rate of lost subscribers due to failed payments, at around 12% on a monthly basis. The client engaged...
by Cici Northup | Jul 10, 2023 | Advisory, Market Analysis, Payments Risk Management
Situation Our client, a major payments network, was struggling to understand the inconsistencies that existed during the authentication portion of 3D-Secure payment transactions. Realizing that poor issuer decisions lead to friction in the cardholder purchase...
by Cici Northup | Jul 10, 2023 | Advisory, Merchant Payments Strategy, Payments Risk Management
Situation This merchant experienced an uptick in chargeback activity, localized in purchases made through various marketing affiliates. After a series of checkout page enhancements and countermeasures, the chargebacks had not abated. The client asked Glenbrook to...
by Cici Northup | Mar 27, 2023 | Advisory, Market Analysis
Situation A major card processor and digital banking provider recognized that major payments ecosystem shifts were underway. More specifically, this provider observed innovations like mobile payments, faster payments and blockchain technology coming to market,...
