This client engaged Glenbrook to execute a two-phase project that would help them understand and assess the options available to their organization for a new payments strategy.
From patient care down to the cafeteria, this client walked away from the project with a deep understanding of their payments ecosystem and concrete action items to optimize their payments strategy.
A subscription merchant engaged Glenbrook to better understand what tactics they could use to reduce the number of failed payments and to develop more sophisticated KPIs and dashboards to monitor the effect of involuntary churn tactics.
Glenbrook’s helped our client gain a thorough understanding of the issuer authentication ecosystem and provided the client with a recommended approach and roadmap to help improve authentication standards and better engage with issuers.
The client asked Glenbrook to identify the gaps in their control environment that allowed an uptick in chargeback activity to continue.
Glenbrook created a 5-year strategic plan for the management and Board of Directors of a major card processor and digital banking provider. The planning process included detailed scenario analysis and facilitation of an interactive strategic decisioning process by the Board. As a result, the company has increased its investment in digital banking and fraud prevention technologies and accelerating its overall pace of product innovation.
Glenbrook provided part-time CEO services for the global industry association, developing rulebooks and an interoperability Framework for the cross-border exchange of ACH and instant payments, new member development and thought leadership.
Glenbrook assisted a State government looking to develop a more integrated, citizen centric payments strategy. The goal of this project was to implement a pilot to demonstrate a centralized payment directory that would drive greater online payment adoption and improve citizen’s overall experience in making payments to the State.
Glenbrook helped a major multinational grocer solve both short term issues and develop a long-term strategy to take advantage of current and forecasted industry developments in payments. We explored processing redundancies, expansion of credit acceptance, PCI compliance, and more, and then identified system architecture improvements and helped find a new partner to achieve their goals.
