Marketplaces and Platforms
Marketplaces and platforms enable commerce, by connecting remote buyers and sellers. By embedding payment acceptance in their solutions, they make it easy for businesses to accept payments from their customers, often across a wide range of payment methods. These capabilities can come in different flavors: end user visibility, digital wallet capabilities, additional payments adjacent features, and multiple settlement and disbursement options are variations to consider. The three major capabilities that these solutions have to solve for are:
1. Onboarding (which includes regulatory compliance considerations)
2. Payment Acceptance
3. Payouts to End Users
Platforms and marketplaces also have to manage multiple types of risk compared to a traditional merchant, which requires decisions about risk sharing, fraud vendors, operational structure (in-source vs outsource) and how a risk control strategy should be developed.
This enabler role offers opportunities and challenges. To perform it well, marketplaces and platforms often come to us with questions like:
How do we respond to upcoming or newly implemented regulatory changes?
What strategic payments plays are our competitors doing?
What role are we obligated to play in fraud and risk management? What role should we play?
What could we do to make payments a source of revenue?
Are we working with the right partners? Do we have the right contracts in place?
How we can help
Assessments
of current operations, of partner performance, of market opportunities, and of regulatory environments
Research
qualitative, quantitative, and mixed method research and analysis
Strategic advisory
Education
Marketplace & Platforms Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 238 – Will Pay by Bank Really Compete with Cards? Trevor Nies, Adyen
In this episode, we sit down with Trevor Nies, SVP, Global Head of Digital at Adyen to discuss the pay by bank landscape in the US compared to other countries, why the US seems to be facing some headwinds, and what merchants should be thinking about when it comes to implementing pay by bank.
Episode 237 – Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”
Episode 236 – How to Make Money in Payments with Russ Jones, Glenbrook Partners
In this episode, Glenbrook’s Russ Jones joins Yvette to talk through 8 simple ideas about how you make money in payments.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
PSR Consults on Directing App Scams Reimbursement for CHAPS Payments
"The Payment Systems Regulator (PSR) is proposing to direct banks and other payment firms participating in CHAPS to reimburse their customers who have been victims of authorised push payment (APP) scams."
Checkout.com Launches Flow to Boost Conversion Online
"Checkout.com launched ‘Flow,’ providing customizable building blocks to help businesses present the right payment methods to the customer at the right time, enter new markets by easily integrating new payment methods, and improve security by staying up to date with...
Mastercard Joins Forces With US Banking Titans for Tokenized Settlement Trials
"Payment processing and settlement firm Mastercard has joined hands with major banking institutions in the United States, such as Citigroup, Visa and JPMorgan, to test the use of distributed ledger technology for banking settlements using tokenization."
Ready to see how Glenbrook can support your marketplaces and platform company to be as efficient and effective as possible?