Enterprises
Enterprises often to come to Glenbrook with three core goals:
1. Increase Sales
2. Lower Costs
3. Improve Customer Experience
To support these goals, we bring expertise to help your team answer questions like:
How can we optimize revenue by improving authorization rates and managing chargebacks?
How are our payment providers performing? Are we using the right partners?
How are our key payment metrics performing? How could they improve?
Is our tokenization strategy effective? Does our payments architecture support our objectives?
How can we lower processing costs?
Is our organization structured effectively for managing payments?
How we can help
Glenbrook provides payment acceptors with strategic and operational expertise by conducting assessments of current operations and partner performance, optimizing acceptance rates and payments costs, supporting vendor selection, and developing targeted payments strategies. The practice builds upon Glenbrook’s 22+ years of experience, where the firm has developed a reputation as the most trusted name in the payments industry. Glenbrook’s team of experts combines decades of operating experience at enterprises, card networks, and payment service providers with exposure throughout the payments industry.
Common focus areas and services include:
Payments Operations Assessment and Strategy
- Conduct a comprehensive assessment of payment operations to identify inefficiencies, bottlenecks, and areas for improvements
- Develop a tailored payment strategy that aligns with business goals and enhances customer satisfaction
- Identify cost-saving opportunities, streamline processes, and recommend technology enhancements to optimize payment operations and maximize profitability
RFP Management and Vendor Selection
- Create customized RFPs that reflect unique requirements and objectives
- Evaluate vendor responses objectively, using custom scorecards based on priorities
- Support negotiations to secure favorable terms, pricing, and service level agreements (SLAs) with selected vendors
Authorization Rate and Involuntary Churn Optimization
- Analyze authorization and related data to identify patterns and trends affecting approval rates and involuntary churn
- Develop strategies to increase approval rates, reduce declines, enhance checkout experiences, and retain customers
- Develop customized KPIs and data dashboards for ongoing analysis and monitoring of authorization rates and other indicators
Price Benchmarking and Negotiation Support
- Benchmark current pricing against industry standards and competitors
- Develop strategies to reduce payment processing costs while maintaining service quality
- Review contracts to ensure they align with negotiated terms
- Provide expert guidance and negotiation support to help secure competitive pricing and favorable terms with payment service providers
Team education on the payments industry and customized topics
Glenbrook’s public and private payments workshops, and on-demand modules
Access to Glenbrook’s team through expert retainer agreements
Customized, deep-dive strategy workshops
Enterprises Case Studies
Resources
Articles
Glenbrook shares our perspectives on activities in the industry.
Podcasts
Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.
Episode 238 – Will Pay by Bank Really Compete with Cards? Trevor Nies, Adyen
In this episode, we sit down with Trevor Nies, SVP, Global Head of Digital at Adyen to discuss the pay by bank landscape in the US compared to other countries, why the US seems to be facing some headwinds, and what merchants should be thinking about when it comes to implementing pay by bank.
Episode 237 – Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
This episode with John Lunn, CEO and Founder of Gr4vy, shifts the conversation from “What is orchestration?” to “Why is orchestration so powerful?”
Episode 236 – How to Make Money in Payments with Russ Jones, Glenbrook Partners
In this episode, Glenbrook’s Russ Jones joins Yvette to talk through 8 simple ideas about how you make money in payments.
News
Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.
India to Again Delay Caps on UPI Payments Market Share
"India will again delay caps on market share for a popular digital payments method, two sources told Reuters, benefiting Google Pay and Walmart-backed PhonePe as the authorities prioritise growth over concerns about market concentration."
Mastercard JV Switches First Domestic Transaction in China
"Mastercard NetsUnion Information Technology (Beijing) Co., Ltd. (Mastercard NetsUnion) began processing payments made in China with Mastercard cards issued by the country’s banks."
Adyen and Cover Genius Team up to Enhance Payment Experiences for End-Customers [Sydney]
Adyen announced its partnership with Cover Genius, the global insurtech for embedded protection. Adyen is now one of the insurtech’s payment processing partners, offering local payment methods in the Americas, Europe and Asia-Pacific, to help the insurtech increase...
Ready to see how Glenbrook can support your enterprise to be as efficient and effective as possible?