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Let’s Just Skip Sig and Go to Chip and PIN

by | Oct 28, 2014

Last week I was in Victoria, British Columbia doing one of our Glenbrook Payments Assessments. In anticipation of my trip to the North American Land of Chip andPIN, I had both a Visa and an Amex card reissued in the chip format. Neither of my issuers supported PINs on...

The Rise of the Smart Transaction

by | Mar 18, 2013

When I was a baby consultant some twenty years ago, I remember standing in Kepler’s Bookstore in Menlo Park (remember book stores?) thumbing through a paperback book called “The Rules of Marketing”. Rule #7 that said all successful markets will...

Yep, It’s Hip to Be Square!

by | Apr 27, 2011

Some 17 months ago, I wrote a post here titled “It’s Hip to Be Square” following the launch of Jack Dorsey’s then new company. At the time I wrote:Square seems to be aiming at democratizing merchant card acceptance for physical face-to-face...

Glenbrook’s Perspective on Visa’s Acquisition of CyberSource

by | Apr 21, 2010

A number of us self-proclaimed “payments geeks” awoke this morning to learn of Visa Inc’s intention to purchase CyberSource for approximately $2 billion.  Over the course of the day, Glenbrook’s been getting a flood of emails generally asking, “What’s the REAL reason...

eRetailer Tender Type Acceptance Analysis

by | Jun 23, 2009

Internet Retailer recently published the 2009 Edition of its Top 500 Guide, which provides profiles and statistics on “America’s 500 Largest Retail Web Sites”. eCommerce professionals look forward to its publication every June not only to see the...