I realized today that mobile payments have "jumped the shark" as an emerging payments topic, and are now helplessly mainstream in the public's mind. With USA Today and the Wall Street Journal on top of the story week to week, I find myself cringing at the confusion...
Over the winter break, Verizon announced (and then retracted) that it would begin to charge customers a $2.00 convenience fee in 2012 to pay their monthly bill online or over the phone -- except in a multitude of cases "where the fee is waived or where no fee...
How does disruption happen in mature industries? Clayton Christensen famously wrote about this phenomenon in his classic book “The Innovator's Dilemma.” Most commonly, the new disruptor enters from below - by providing new capabilities to those unserved by the...
Every year I try to attend what I think of as the PayPal Developers Conference. This year what used to be the PayPal X Innovate Conference was expanded to include eBay app development, Magento app development, and –– most importantly –– X.commerce app development....
Every year I try to attend what I think of as the PayPal Developers Conference. This year what used to be the PayPal X Innovate Conference was expanded to include eBay app development, Magento app development, and –– most importantly –– X.commerce app development....
The following is an excerpt from Glenbrook’s South Korea eCommerce Market Analysis report, published in December 2010, and is representative of how relevant domestic payments methods are positioned and explained for eCommerce merchant’s considering doing business...
Poor friction. Everybody hates it. Nobody loves it. For brick and mortar merchants, friction backs up their checkout line. For online sellers, friction leads to shopping cart abandonment - and lost sales. And as payment professionals, we know that lots of money has...
Point of sale (POS) steering isn't really part of the payments industry dialogue right now as various stakeholders praise, argue, and criticize the proposed Federal Reserve rules on debit card interchange and network routing. But, I think it could be a big part of...
Glenbrook's Russ Jones is attending the PayPal X Platform developers conference in San Francisco. His post from Day 1 is here. The second day of payments conferences usually give me a chance to step back, reflect on what was announced on the first day, and catch up...
Glenbrook's Russ Jones is attending the PayPal X Platform developers conference in San Francisco. His post from Day 2 is here. The PayPal news feed was running full blast today given all the various products, initiatives, and alliances that were announced on the...
