Last week I was in Victoria, British Columbia doing one of our Glenbrook Payments Assessments. In anticipation of my trip to the North American Land of Chip andPIN, I had both a Visa and an Amex card reissued in the chip format. Neither of my issuers supported PINs on...
First There is a Mountain, Then There is No Mountain, Then There is… I’ve been thinking about what the future of the point of sale environment will look like from a consumer perspective. Of course, 10 years ago, we all knew what it was going to look like:...
Last month, I invited everyone to participate in a survey about card fraud detection. It asked a simple question: “Who’s better at card fraud detection? You or your bank?” The results are in and, well, it looks like it’s more or less a tie:...
In various venues — our Payments Bootcamp, our private client sessions or our merchant group meetings — we have talked a lot about MCX, the Merchant Customer Exchange initiative, created by a number of the largest US retailers to establish a merchant-centric wallet...
Our Card Fraud survey is still open — we’re trying to answer the question of who first detects card fraud: cardholders or their banks? The survey can be found here. I’ve received a couple of comments suggesting I left out an important fraud detector in the survey:...
