Are you planning on attending International CTIA WIRELESS 2010 March 22-25 at the Las Vegas Convention Center? Jacqueline Chilton will be moderating a panel and meeting with vendors and industry leaders. We’d enjoy talking to you so please reach out. Glenbrook’s...
I had the opportunity to speak with Mike Urban, FICO Senior Director of Fraud Solutions, about how criminals are enhancing their margins in ATM and debit card fraud. The trend towards ATM compromises is largely a result of increased point of sale security. Criminals...
Glenbrook’s Jacqueline Chilton is in Salt Lake City for the Smart Card Alliance 2010 Payments Summit. If you have been fortunate enough to travel internationally lately, you will have noticed the efficient use of payments in many city transit systems. From the Oyster...
Written by Jacqueline Chilton based on a speeches and panel discussion at ATPS 2009 – Airline and Travel Payments Summit (Link to presentations) – Save the date for ATPS 2010 in San Francisco, Nov 30 – Dec 1, 2010 Localization is one of the key trends influencing the...
The pre-workshops and part of the first day at ATPS 2009 focused on fraud. Here’s a round up of my impressions after a full day of panel discussion, presentations, and breakout sessions. Once the presentations are up on the ATPS site I will provide links to each...
Alternative payments were the first topic of the day at ATPS 2009. Here’s a round up of my impressions after a full day of panel discussion and presentations. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are...
The Airlines & Travel Payments Summit 2009 held a preconference session on fraud yesterday. Managing online fraud is a significant cost for carriers around the world. CyberSource’s Paul Brock spoke on improving automation to increase fraud detection. The key to...
Glenbrook Partner's Jacqueline Chilton is in Miami this week for the Airline and Travel Payments Summit. She is moderating a panel on localisation at 2pm on Thursday: Lessons learned: Localised payments are a key part of improving your bottom line in a global...
I am a strong proponent of using Web 2.0 to develop relevant offers. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization. Web 2.0 also allows for collective learning and an...
I was particularly interested in the merchant funded rewards session put on by Jonathan Silver of Affinity Solutions and John MacMillan from Comerica Bank. Having listened to several discussions point to debit card rewards as important to consumers, this session...
