Card Issuers

Episode 45 – False Declines and Ethoca’s Role

Episode 45 – False Declines and Ethoca’s Role

In e-commerce and mobile commerce the problem of false declines is significant, especially during the holidays. Issuers decline transactions that online merchants approve. And vice versa. In other words, the necessary process of sorting out fraud from good transactions catches good transactions with the bad. This poor decision making means merchants lose the sale and the issuer its transaction fees.

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