"Microsoft introduced a managed MCP server in Dynamics 365 Commerce to ensure AI agents interact securely with retail systems. Without a secure layer between AI agents and retail systems, AI can become an operational and security risk and organizations lose control over its actions. “We used it to build a voice-driven commerce agent that puts natural-language intelligence right on top of Dynamics 365 Store Commerce, so store associates can search the catalog, manage carts, look up customers, and handle everyday POS tasks just by talking.”