Instagram Debuts Agentic Shopping Experience for Direct Messages
Chain Store Age
"Instagram is allowing brands on its platform to offer customers in-app chat engagement, virtual try-ons and one-click checkout. The brand then shows its products in a carousel inside chat. The customer picks a product, completes a face or body scan, or upload a photo of their room. They can then check out in the chat and receive their shipping track-and-trace details via direct message."
