Amex Launches Digital Receipts to Reduce Buyer Confusion

PaymentsSource

“The explosion of digital commerce during the pandemic has triggered a surge in calls from consumers to card issuers and merchants seeking more details about purchases appearing on card statements. Some unrecognized purchases could be fraudulent in the current environment, but many are legitimate and American Express is attempting to make it easier for consumers to confirm transactions they made with the rollout of Digital Receipts.”