Glenbrook Jacqueline Chilton Management Payments Professionals Research Round Up

Annual Glenbrook Payments Survey: Tell Us About YOUR Payments Organization

We are conducting our third annual payments organization survey to learn how companies’ internal structures are evolving to manage the ever-increasing complexity of payments. We are eager to learn how your company manages payments, and how your payments organization is changing – whether you are a biller, eCommerce merchant, or retailer; whether you sell to consumers or businesses (or […]

Card Networks Card Payments Contactless Google Wallet Loyalty Marketing & Offers Mobile Wallets Point of Sale (POS) Russ Jones Visa

The Rise of the Smart Transaction

When I was a baby consultant some twenty years ago, I remember standing in Kepler’s Bookstore in Menlo Park (remember book stores?) thumbing through a paperback book called “The Rules of Marketing”. Rule #7 that said all successful markets will subdivide into submarkets as they grow over time. One of the examples cited was how […]

Big Data Dennis Moser ECommerce Innovation Technology

Machine Learning: A Road to Smarter Payments

I recently had the time and opportunity to bone up on machine learning.  The opportunity that presented itself was a 10-week on-line course taught by a well known Stanford Computer Science professor, Andrew Ng.  The course, offered by coursera.org included lectures, quizzes, and programming exercises. It was great. And it really got me thinking about […]

Tags: andrew ng coursera machine learning predictive analytics stanford university

Carol Coye Benson Disruptive Innovation Fast Payments Financial Regulators Global Payments

Faster, Better, Cheaper - Like it or Not

A new wave of payment capabilities is hitting shores around the world. This wave is made up of better, faster, and cheaper “credit-push” systems.  That means that transactions enter the payments systems from the sender’s bank (like a wire transfer) rather than from the recipient’s bank (like a card or check).  Credit-push payments have a […]

Tags: credit-push push payments

Elizabeth McQuerry Mobile Banking & Payments Mobile Technology Point of Sale (POS) QR Codes

From Sweden with Love: Mobile Payments and QR Codes

As a social scientist by training, I’m fascinated with how ideas gain (or fail to gain) traction. In payments, there seems to a set of essential elements that are required for a new option to reach the level of traction. In no particular order, these elements include ease of use, ubiquity, security, and attractiveness. How […]

Banking Bill Payment & Presentment Card Technology Carol Coye Benson Cross-border Payments Innovation Mobile Banking & Payments Mobile Commerce Mobile Wallets P2P Prepaid Technology What's New

The State of Payments – U.S. Market 2012

It’s hard to believe that the end of 2012 is in sight – and it’s almost equally hard to believe that three years ago, a few of us at Glenbrook were thinking, “gee – all the exciting stuff in payments has already happened”. Yet we don’t think we’ve ever seen so much action in the […]

ACH Banking Industry Carol Coye Benson Fast Payments Financial Regulators NACHA

Bankers to NACHA: 1978 Is Modern Enough for Us!

The NACHA membership has reportedly turned down the concept of “Same Day ACH“. This was a request for comment, put out about a year ago by NACHA staff, to — get ready for this — not move the ACH to same day, but simply allow originating banks the option of submitting a same day batch […]

Banking Industry Financial Regulators Regulatory Environment

So You Want to Start a Payments Company?

A great friend of Glenbrook’s is Broox Peterson, formerly Senior Vice President and Assistant General Counsel at Visa International and currently in private practice. In 2006, Broox wrote a very popular article that we shared on PaymentsNews.com. He’s just updated that article to reflect some changes – and we’re delighted to be able to share […]

Apple Mobile Commerce Mobile Payments Mobile Technology Mobile Wallets Scott Loftesness

My Take: Apple's New Passbook

This morning, at Apple’s Worldwide Developers Conference in San Francisco, Apple introduced a slew of new Mac hardware, new Mac Mountain Lion software and, perhaps most importantly for us in the world of mobile and mobile payments, iOS6 – the next generation of mobile software for Apple’s iPhone and iPad families. Oh, by the way, […]

Allen Weinberg Erin McCune Marketing & Offers Mobile Payments Mobile Self-Checkout Mobile Wallets PayPal Point of Sale (POS)

PayPal’s Offline World Domination?

Over three years ago I wrote a cheeky headline about “PayPal World Domination” (covering the 2009 eBay Analyst day) and that post has remained one of the top 10 Payments Views pages ever since – evidence of the enduring curiosity, anxiety, respect, and skepticism that PayPal evokes in payment professionals, whether they are incumbents or […]

Tags: paypal paypal empty hands paypal store checkout

Conferences & Meetings Erin McCune Finovate Innovation San Francisco Technology

Live Blogging Finovate Spring 2012 San Francisco

Good morning! Gearing up for the two-day typing marathon that is Finovate. We’re at a huge venue this year (same as last year, apparently – someone else from Glenbrook was here then), a cavernous exhibition hall that has plenty of room for the 1200+ attendees; I can remember when there were 250 attendees. Congrats to […]

B2B B2B Payments Conferences & Meetings Erin McCune NACHA Receivables Treasury & Cash Management

The Dawn of a New Era for Small Biz Banking? [Dispatch from NACHA Payments 2012]

I was at NACHA’s annual payments conference last week and the most interesting things I heard and saw had to do with small business banking and payments, a long suffering, underserved segment of the market. There’ve been glimmers of hope for small business off and on over the years but I haven’t witnessed a groundswell […]

Jacqueline Chilton Mobile Commerce Mobile Payments Mobile Wallets

We Can See Mobile Payments from Here!

I attended the Mobile Contactless Payment Innovation Summit in San Francisco last week. The audience included representatives from payments companies, enablers, solution providers and merchants all engaged in mobile payments. Given the constant rate of innovation in mobile payments and recent network incentives for EMV in the US, there was a great deal to talk […]

Card Acceptance eBay Erin McCune iPhone Mobile Banking & Payments Mobile Commerce Mobile Payments Mobile Wallets O2O PayPal Point of Sale (POS)

PayPal Takes on Square and the Square Wannabes

As anticipated, and widely leaked, PayPal today announced PayPal Here, its mobile payments acceptance solution, at a private event in San Francisco. At a high-level it matches – and in some cases, exceeds – the features offered by Square and the other mobile POS vendors. In context, this has been a big week for PayPal, […]

MasterCard Mobile Banking & Payments Mobile Payments Russ Jones

BOKU Jumps Into The Mobile POS Skirmish

We recently sat down (virtually) with BOKU to learn more about how the company views the mobile payments market and where BOKU Accounts fits in the emerging mobile POS landscape. What follows is a summary of what we learned and our reaction to the their strategy and approach. One of the reasons that the mobile […]