Payments On FireTM podcast series is where payment issues are reviewed, dissected, and batted around with industry leaders. In other words, a good conversation between payments geeks.

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Episode 212 – Creating Customer Success in the Age of Embedded Finance with Ashley Isenberg, VP Revenue & Strategic Partnerships at Finix

Payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support? 

In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix, and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.

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Episode 211 – AI Unleashed: Exploring Fresh Horizons in Payments with Frank Young and Russ Jones

The Payments Industry is interesting because it is constantly changing, and technology has always been a significant change agent. For decades, networks, processors, PSPs, merchants, and financial institutions have invested in technology to increase adoption, create new services, manage risk, and accelerate initiation, clearing, and settlement. 

How might AI transform the payments industry? And how should organizations mobilize for this transformation? It’s time to start talking about this topic seriously - with each other - and not just asking ChatGPT. 

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Episode 210 – From the Vault: Bitcoin Discussion with Scott Loftesness (Episode 1)

Innovation in the payments industry is a funny thing. Sometimes payments lead. Sometimes technology leads. Increasingly around the world, regulators lead.

In preparing for an upcoming podcast on AI, Yvette thought about Glenbrook’s first Payments on Fire podcast episode - in 2014 - on Bitcoin. So we’re pulling it from the vault to share.

If you have ever wanted to be a fly on the wall while industry thought leaders contemplated the implications of something new, here’s your chance. This is eavesdropping at its best - and a great reminder that innovation and disruption are not just about technical feasibility.

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Episode 209 – Part 2 of What’s Hot, What’s Not, and What We’re Watching: Checking in at 2023’s Halfway Point with Glenbrook

In Part 2, Yvette Bohanan continues the conversation from Episode 206 with the commercial practice team at Glenbrook. We cover some new topic areas, including banks, risk and fraudsters, and the investment community in this macroeconomic environment. Listen in to see what we're watching, where we might see some blind spots, or where the next set of curveballs will be coming as we get into the back half of 2023.

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Episode 207 – Fanning the Flames: Payments Post #4

Each month, Justin Pituch recaps the news that got Glenbrook talking in his Payments Post. In May, he observed a burst of news highlighting new technology reshaping how American consumers make purchases and verify their identity. At the same time, other articles underscored how American consumers are struggling to fulfill financial obligations against the backdrop of continued economic uncertainty.

In this Fanning the Flames episode, Justin and Yvette Bohanan consider these forces and potential implications for the future of payments.

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