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January 24, 2023

On the web

As Mobile Wallets Gain in Popularity, Growing Number of Americans Still Prefer Convenience of Plastic

J.D. Power

Ever find yourself away from home without your smartphone? It feels like you accidentally left an appendage behind. Modern life virtually requires that each of us has our devices accessible at any time. So how is it that most Americans still find that using a credit card is more convenient than a mobile wallet? According to J.D. Power data, mobile wallet usage among Americans continues to grow in stores, but the percentage of customers that still say it is easier to use a physical credit/debit card than a mobile wallet is on the rise.

December 22, 2022

On the web

December 12, 2022

On the web

Inflation Puts Strains on Small Business Credit Card Customer Satisfaction, J.D. Power Finds

J.D. Power

“Small business owners who’ve spent several months battling inflation are bracing for an even bumpier road ahead. According to the J.D. Power 2022 U.S. Small Business Credit Card Satisfaction Study,SM released, that growing sense of anxiety among small businesses is creating a new set of challenges for card issuers that must find ways to support their customers in an uncertain economic environment. “It’s been a tough few years for small business owners, with 65% saying that inflation is having a major or severe effect on their business and 51% still suffering through supply chain challenges,” said John Cabell, managing director of payments intelligence at J.D. Power. “Accordingly, the small business outlook for 2023 is down significantly and many businesses are looking to their credit card issuers for help. This is a real moment of truth for card issuers that currently have an opportunity to position themselves as a valuable source of support and guidance for small business customers through a combination of proactive outreach, rewards promotions and personalized account management.” Following are some key findings of the 2022 study…”