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November 30, 2022
On the web
Finastra and Clinc Announce Collaboration to Boost Digital Engagement and Reduce Service Agent Workload
“Finastra today announced that Clinc, the leading conversational AI specialist serving global financial institutions, will deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform. The application enables Finastra’s bank and credit union customers, utilizing Fusion Digital Banking as their digital platform, to increase digital engagement and streamline the customer experience. By enabling customers to manage common banking requests through voice and chat, the application creates efficiencies by dramatically reducing call center volume. This integration represents a unique banking industry partnership where conversational AI software is combined with FusionFabric.cloud, Finastra’s leading financial technology ecosystem, to create AI-driven digital experiences at cloud scale. Built on Finastra’s industry-leading core technologies and harnessing an extensive catalog of open APIs, Clinc’s Virtual Banking Assistant helps financial institutions improve user engagement by offering a functional and natural experience.”
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