Optimizing Payments for Subscription Merchants
Webinar Overview
Glenbrook’s Drew Edmond hosts Trevor Nies of Adyen and Imran Hajimusa of Chargebee to discuss the subscription economy within the context of macroeconomic trends, highlighting the challenge of involuntary churn in a world where subscriptions are becoming increasingly prevalent. The panel explains what can contribute to failed payments and the resultant loss of customers and goes into detail about what merchants can do themselves and through partnership with their providers.
Key insights include the importance of customer engagement, personalized communication, and data-driven strategies in retaining subscribers and optimizing payment processes.
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Featured Speakers
Drew Edmond
Glenbrook Partners
Drew is an Associate Partner at Glenbrook and has helped business clients identify and execute optimal payments strategies for businesses throughout the payments value chain.
Drew has spent his entire career in the payments industry managing global payments operations directly for leading marketplace and financial services companies, and developing strategy for numerous clients across the payments ecosystem during his time at Glenbrook.
Trevor Nies
Adyen
Trevor Nies is a payments and risk professional with 20+ years of ecommerce experience. Trevor leads Adyen's global strategy for digital merchants which entails driving the product roadmap and GTM strategy to ensure Adyen's merchants achieve their full ambition.
Previously, he was responsible for Microsoft’s global payment provider strategy, business development, payment analytics, payment optimization, and payment operations. He also led Microsoft’s payment fraud mitigation system which includes engineering, operations, tooling, data sciences, manual reviews, and investigations.
Imran Hajimusa
Chargebee
Imran is a Payments & Fintech leader with a passion to find intuitive solutions that simplify daily life. He has Worked & lived in Singapore, Germany & USA, with extensive experience in launching products and services that enhance user experience, reach scale, and drive profitable growth.
In his current role he is leading the P&L as the GM of Payments & Fintech Services at Chargebee. In the past, he has served as MD and Head of Payments (Silicon Valley Bank), VP Payment Innovation (Verifone), GM Payments & Security (NXP) and various other roles.
He has also served as an adjunct faculty member at Santa Clara University & University of Santa Cruz mentoring graduate students on innovations in payments and eCommerce. He was appointed judge for Aite Group’s Digital Wallet annual innovation awards for three consecutive years and is a frequent speaker at various payments industry forums.