Payments in Healthcare

Implementing a payments strategy that fits your organization’s needs while following strict industry requirements can be a challenge, but the right partner can help you answer key questions and make data-driven decisions.

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Healthcare organizations must effectively navigate complex payments ecosystems.

Hospitals and other healthcare providers must overcome a number of challenges when creating and implementing a payments strategy: managing ‘money in’ and ‘money out’ use cases, accepting a variety of payment methods, dealing with multiple payers (insurance, government, and individuals), and so on.

Organizations must build long-term, scalable solutions.

On top of the complexities of payments, organizations must also thoroughly understand and manage their strategy within an ever-changing industry — dealing with external factors like:

Regulatory Mandates
Escalating Costs
Data-Privacy Rules (HIPAA, etc.)
Economic Changes
An Aging Population
Evolving & Modernizing Patient Preferences
Increasing Numbers of Uninsured Patients

How We Can Help

Glenbrook can help answer questions like:

How do we optimize our payments acceptance strategy?

What should we outsource vs. take on in-house?

What organizational structure and capabilities best support our goals?

What are industry trends that may impact our payments strategy?

What is the role of B2B networks in healthcare?

What payment methods should we accept? Where can we leverage virtual cards?

How do we manage such a large roster of suppliers?

What vendors could we work with, and which ones should we work with?

How do we optimize payments sending strategy?

Our Clients

Large Practices

Large Hospitals

Claims Clearing Houses

Insurance Associations

Insurance Providers and Other Payers

Related Services

Research

We can help healthcare organizations make data-driven decisions through in-depth interviews, custom surveys, and mixed-method approaches.

Product Strategy

We can help healthcare organizations assess and develop their payments product roadmap and recommend partners and vendors that would be most suitable.

Market Analysis

Even the most innovative payments products are doomed to fail without product-market fit, and that applies to healthcare payments, too. We help healthcare organizations evaluate key markets and establish a go-to-market strategy that will be most successful for the product and the business.

Training / Education

If you’re implementing new systems and processes within your payments ecosystem or want to get more efficient within your existing environment, it’s important that your team understands payments within a healthcare context. Glenbrook can design a customized workshop for any team that could benefit from some extra payments knowledge in their day-to-day roles.

Healthcare Case Studies

A healthcare platform maximizes return on payments acceptance strategy

With a legacy approach to payments in place, this client enlisted the help of Glenbrook to determine a more efficient and effective way to manage their payments ecosystem.

A national healthcare services company builds an omnichannel payments strategy for retail pharmacy customers

This client engaged Glenbrook to execute a two-phase project that would help them understand and assess the options available to their organization for a new payments strategy.

A large hospital optimizes its approach to payment acceptance across business units

From patient care down to the cafeteria, this client walked away from the project with a deep understanding of their payments ecosystem and concrete action items to optimize their payments strategy.

A practice management solution evaluates embedded finance

A software company offering practice management solutions to medical practices was interested in integrating payments and pursuing a Payment Facilitator model. They asked Glenbrook to provide an economic, technical, and operational roadmap for its journey into payment facilitation.

Resources

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Articles

Glenbrook shares our perspectives on activities in the industry.

Demystifying Payments Orchestration: Part 3 – Defining the Payments Orchestration Landscape

The 5 payments orchestration implementation models explored in this post reflect a spectrum of control, customization, and complexity. Understanding the distinct characteristics and where each orchestration model excels and where it introduces risk or limitations is essential for selecting the right fit.

We (Really) Can’t Stop Talking About Tokenization: A 2025 Update

Glenbrook’s Chris Uriarte unpacks network tokenization updates from Visa and Mastercard.

Celebrating the Expansion of Glenbrook’s Leadership Team

Glenbrook is celebrating the expansion of its leadership team by announcing the promotions of Simon Skinner and Joanna Wisniecka to Associate Partner.

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Podcasts

Glenbrook speaks with industry leaders to share a variety of perspectives on the latest payments trends and activities.

Episode 284 – Fanning the Flames – Advanced Payments Workshop Recap

If you missed our Advanced Payments workshop in San Francisco last month, tune in to this episode to hear Yvette Bohanan and Russ Jones discuss the key topics and conversations from the session, including card network updates, stablecoins, and agentic commerce.

Episode 283 – Banking on Stablecoins, with Scott Southall and Will Artingstall, Citi

In this episode, Yvette Bohanan and Ashley Lannquist welcome Scott Southall, Head of BaaS, and Will Artingstall, Head of Digital Assets Payments and e-Commerce at Citi, to dig into what recent stablecoin regulatory changes mean for the future of banking, how U.S. institutions are mobilizing behind digital dollars, why clients are asking about new forms of money, and what’s next as stablecoins potentially go mainstream in the American financial system.

Episode 282 – Why You Need a Stablecoin Strategy, with Ran Goldi, Fireblocks

In this episode, Yvette Bohanan welcomes back Ran ‘Goldi’ Goldshtein, Senior VP of Payments and Networks at Fireblocks to provide his perspective on the evolution of the digital currency space.

Tune in as they break down a stablecoin transaction, discuss the current state and adoption of blockchain technology, and review various use cases for stablecoins. They define terms like TradFi, Defi, and smart contracts, and explore the impact of tokenized deposits and AI on the digital currency landscape.

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News

Glenbrook objectively curates the news to keep you abreast of important daily headlines in payments.

Fiserv Launches Unknown Shopper at NRF, Helping Merchants Better Understand In-Store Customers

"Fiserv, Inc. announced the launch of Unknown Shopper from Fiserv, a new analytics capability designed to help merchants and their marketing partners better understand in-store customer behavior and build actionable customer segments from card-present transactions."

Building a Smoother Path to Instant Payments in Ethiopia

"Ethiopia has been steadily advancing its digital payments landscape. Banks, microfinance institutions, and new market players are working hard to offer customers faster and more reliable ways to move money. But as the sector grows, many institutions face the same...

Fireblocks Acquires TRES: Delivering the First Complete Operating System for Digital Assets

"Fireblocks announced the acquisition of TRES Finance, a leader in crypto accounting, reconciliation, and financial controls for digital assets. Together, they are forming the foundational infrastructure for an onchain financial world, integrating financial controls...

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Ready to see how Glenbrook can support your healthcare organization to be as efficient and effective as possible?

Reach out to us today