All of the 2019 prediction stories got me thinking about the mega trends in the payments industry. These are the year-over-year tectonic shifts in the industry that you can bet your company’s strategy on — maybe even bet your career on. In a landscape of trees, this...
In Glenbrook’s Payments Boot Camp™, we are always talking about payments systems - how they work, how they evolved, who uses them, who provides them, who profits from them, and how they are changing. So I was a little surprised when one of the participants approached...
I had a chance to visit the Amazon Go Store recently and wanted to speculate a bit on how it all works, from a payments perspective, and think about the implications. The new concept store, if you haven’t heard, eliminates the all-sacred checkout. Who cares about...
Remember the good old days? You carried a Visa card and you could use it anywhere Visa was accepted. Visa logo on the front of the card; Visa acceptance mark on the merchant’s window. To the cardholder, it was a Visa transaction; to the merchant it was a Visa...
Amazon.com is in the news all the time with its continued expansion of markets and fulfillment centers, its focus on innovation and long term R&D, and, recently, some very non-intuitive acquisitions. It’s easy to get swept up in their story. But when a company...
We have started development on this year’s Innovation in Payments workshop, and I wanted to share our current thinking on a new topic we're including for the first time –– the use of artificial intelligence technologies in the payments industry. AI technologies have...
As the Internet of Things (IoT) gains momentum, people are starting to speculate about how it will be monetized and where payments will fit in this world of the future. Some think what’s needed is already what their company does best. How fortunate for them! Others...
As new forms of digital payments begin to take hold, the old assumptions no longer work. What does it mean to issue a card when there is no card? How can transactions be risk-managed when payments credentials are masked and scrambled by design? And what is the impact...
Last year we expanded our Payments Boot Camp program to include a series of one-day workshops that give us an opportunity to dive a little deeper into a topic to share our experience and insights in a more interactive forum. And no topic has as much “real-world”...
One of the fun things we do at Glenbrook is help clients think through product concepts in financial services, commerce, and payments. An intriguing area that I’ve been thinking about and watching closely over the years is voice-activated purchasing. My interest in...
