"Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years."
Behind the Unraveling of Wells Fargo’s Rewards-for-Rent Credit-Card Partnership [Subscription Required]
"Wells Fargo is ending a flashy credit-card partnership that lets people earn rewards points for charging their rent. The partnership with Bilt had been scheduled to end in 2029, but Wells decided to exit early after it became a money-losing venture, according to...
Cobre Becomes the First Platform to Enable Real-Time Interbank B2B Payments in Colombia
"Cobre, the leading platform for real-time business payments in Latin America, unveiled that starting in September, it will become the first participant in Colombia’s financial system to enable instant interbank payments exclusively for businesses. As a long-time...
Apple, Visa and Mastercard Win Dismissal of Merchant Antitrust Lawsuit Over Payment Fees
"Apple, Visa and Mastercard have persuaded a U.S. judge to dismiss a lawsuit accusing them of conspiring to suppress competition in the payments network market and causing merchants to pay inflated transaction fees."
Powering the Software Platforms of Tomorrow, Worldpay Expands Embedded Payments Across the Globe
"The demand for embedded financial services is growing fast with 90% of small- and medium-sized businesses indicating access to financial products and services from within their software platforms is critical, according to Worldpay® research. To meet this demand,...
Worldline Partners With Commercetools to Enhance Payment Solutions for E-commerce Businesses
"Worldline has announced a strategic partnership with commercetools, the most versatile platform for enterprise commerce innovation. This partnership enables commercetools customers to seamlessly integrate Worldline’s comprehensive suite of payment services."
Financial Stability Board Publishes Recommendations to Address Financial Stability Risks Created by Leverage in Nonbank Financial Intermediation
The Financial Stability Board (FSB) published three reports related to its work programme to enhance resilience in nonbank financial intermediation (NBFI). The recommendations on NBFI leverage, which have been delivered to the G20, set out an integrated approach for...
UK Launches First Compliance Wallet
"The UK has introduced its first compliance wallet, designed to reduce the average number of property ID checks from 5.4 to just one through a single, reusable solution. Credas Technologies has launched a compliance wallet, a reusable solution that aims to streamline...
Dubai’s Emirates Signs Preliminary Deal to Add Crypto to Payments
"Emirates has signed a preliminary deal with Crypto.com that will allow its customers to make payments through the crypto trading platform's payment service. The partnership, which is expected to come into effect next year, is aimed at tapping into "younger,...
Amazon Pay Launches ‘Rewards Gold’ Cashback Program: How It Works [India]
"Amazon Pay has launched ‘Rewards Gold’, a cashback program that offers up to 5% cashback on everyday spending. The new program is available to both Prime and non-Prime users. Transactions that count include UPI payments, money transfers, QR code scans, recharges, and...