"PayNearMe, launched its AI Servicing and Collections Agent, a new agent  built directly into the PayXM™ platform to expand inbound self-service and outbound engagement. The Agent calls and texts customers, answers inbound calls, and helps customers make or schedule payments, resolve payment issues, and address other account needs, connecting them to support staff only when needed. It combines agentic AI with PayXM’s data, rules and workflows to interpret customer intent, determine the appropriate next step and take action."