Failures of Branding

At Glenbrook, we’re pretty interested in what makes mass consumer adoption of new payments capabilities happen – or not. We’ve been talking lately about “brand as action” – the notion that consumers (and merchants) need a way to express how they are going to pay or be...

Merchant Risk Council – Tom Ridge

Former Secretary of the U.S. Department of Homeland Security and Governor of Pennsylvania Tom Ridge keynoted this morning’s opening of the Merchant Risk Council. What a great speaker! Note that Ridge also sits on the board of Ethoca (www.ethoca.com). Ridge...

Card Network Earnings Are In – It’s Now Safe to Exhale!

By Bryan Derman It seems like it’s been a month now that we at Glenbrook – and people all around the payments business – have been holding our collective breath waiting to see what level of purchase volumes would be reported by MasterCard and Visa for Q4 2008. Well,...