Amazon.com is in the news all the time with its continued expansion of markets and fulfillment centers, its focus on innovation and long term R&D, and, recently, some very non-intuitive acquisitions. It’s easy to get swept up in their story. But when a company...
I’ve had the pleasure of working in the e-commerce fraud prevention space since the late nineties and, just as e-commerce has significantly evolved over the better part of two decades, the way merchants battle fraud has changed substantially. Fraudsters have kept...
One of the fun things we do at Glenbrook is help clients think through product concepts in financial services, commerce, and payments. An intriguing area that I’ve been thinking about and watching closely over the years is voice-activated purchasing. My interest in...
I’ve been thinking a lot about how payments and payment-related technologies fit into the emerging world of multi-channel commerce or omni-commerce as some people call it. When a lot of companies describe their omni-commerce strategy, they are usually talking about...
I recently had the time and opportunity to bone up on machine learning. The opportunity that presented itself was a 10-week on-line course taught by a well known Stanford Computer Science professor, Andrew Ng. The course, offered by coursera.org included...
Certainly one of the most daunting aspects of cross-border payments is the complexity inherent in the fact that different countries have different payment systems. Many payment systems require data specific to the local processing environment. Sort codes, IBANs...
We've launched a new research effort exploring best practices among merchants about how payments and fraud risk management functions are organized, staffed, and measured. If you work in the payments or fraud risk management functions for a merchant, please take a...
I want to be able to use my phone to tap a tag on a piece of merchandise at a store… and know that the item will be delivered to my home, and my card on file at the merchant be charged. I was in Macy’s yesterday, looking at bath mats – the line was too long, so I...
Every year I try to attend what I think of as the PayPal Developers Conference. This year what used to be the PayPal X Innovate Conference was expanded to include eBay app development, Magento app development, and –– most importantly –– X.commerce app development....
Every year I try to attend what I think of as the PayPal Developers Conference. This year what used to be the PayPal X Innovate Conference was expanded to include eBay app development, Magento app development, and –– most importantly –– X.commerce app development....
