Let’s Just Skip Sig and Go to Chip and PIN

by jayd | Oct 28, 2014

Last week I was in Victoria, British Columbia doing one of our Glenbrook Payments Assessments. In anticipation of my trip to the North American Land of Chip andPIN, I had both a Visa and an Amex card reissued in the chip format. Neither of my issuers supported PINs on...

A Revolution in Payments

by scott | Nov 18, 2009

Today’s announcement of American Express acquiring Revolution Money caught many of us industry pundits by surprise – especially given the $300 MM price tag that Amex paid for the deal. But, upon reflection, and after listening to the Q&A section of...

eRetailer Tender Type Acceptance Analysis

by Russ Jones | Jun 23, 2009

Internet Retailer recently published the 2009 Edition of its Top 500 Guide, which provides profiles and statistics on “America’s 500 Largest Retail Web Sites”. eCommerce professionals look forward to its publication every June not only to see the...

Failures of Branding

by Carol Coye Benson | Apr 3, 2009

At Glenbrook, we’re pretty interested in what makes mass consumer adoption of new payments capabilities happen – or not. We’ve been talking lately about “brand as action” – the notion that consumers (and merchants) need a way to express how they are going to pay or be...

Card Network Earnings Are In – It’s Now Safe to Exhale!

by Bryan Derman | Feb 5, 2009

By Bryan Derman It seems like it’s been a month now that we at Glenbrook – and people all around the payments business – have been holding our collective breath waiting to see what level of purchase volumes would be reported by MasterCard and Visa for Q4 2008. Well,...