FinovateFall 2011: Day One / Session 2 of 4

Bryan Derman

September 20, 2011

Glenbrook’s Bryan Derman is live blogging from Finovate in New York City. This is only one of a series of posts featuring Bryan’s impressions as over sixty payments technology companies perform 7 minute demos (no PowerPoint slides allowed!) over two days. The index for Bryan’s Payments Views coverage is here.

Here is the next group.  Some pretty interesting and different models here:

TandemMoney

  • Allows consumer to blend personal savings with a credit line in order to fund a specific need
  • Encourages saving while enabling individuals to also save and reduce borrowing costs

Equifax Personal Solution

  • Direct-to-consumer service with a mobile app providing aggregated credit data
  • Can review average credit scores by neighborhood (for example, when thinking about a place to live), along with average debt levels
  • App can also deliver alerts to their mobile device when something changes on their credit bureau (e.g., inquiry, balance change, bankruptcy, etc.)
  • Unlock and review credit score, for example, while shopping for a car

Transecq

  •  New approach to dual factor authentication for secure login (e.g., to online banking)
  • Upon login, website invokes an app on the consumer’s mobile device (not just an email or SMS) – uses digital cert on the device – no reliance on the phone number as a token
  • The secure mobile browser will enable authentication through the entry of an encrypted PIN or password and the online banking portal will be opened
  • The same approach can be used to secure high risk transactions such as a transfer or bill payment

Balance Financial

  • Support for consumer financial management, directly or through CPA, bookkeeper, etc.
  • Mobile app allows user to photograph a bill and send it off for payment, either based on a rule set or by arrangement with a bookkeeper
  • Can also photograph receipts (e.g., charitable donation) and sent to an “online file cabinet” so that it is easily available when needed for tax filing
  • On their web portal, the user can upload all their financial accounts and share them with a bookkeeper in order to manage budgets, financial position, asset allocation, etc.

Micronotes

  • Digital marketing company that partners with banks to provide targeted offers (of banking products) to their customers
  • Generally works through the financial institution’s website to find qualified leads
  • Analyzes the transaction flow pattern and customer profile in order to generate relevant offers and then uses email to deliver coupons, certificates, etc. (e.g., $10 gift card if you sign up for electronic bill payment).  Campaigns can be updated dynamically in order to determine what offer works best
  • Includes campaign monitoring tools

Personal Capital

  • First public release after 2.5 years in development – a personal financial advisor for everyone
  • Website provides an integrated view of all financial accounts and provides access to a live, human financial advisor
  • Unified view allows user to drill down within any account to the individual transaction level
  • Particular focus on asset allocation as the key driver of financial returns; drill down continues and even includes viewing the composition of mutual funds
  • Also analyzes fees and returns in order to support a strategy discussion with a live advisor in order improve risk/return, fee levels, tax position, etc.
  • [Editorial Comment]  This service has a very robust but intuitive interface.  Look for this one in the Best in Show voting

Kony Solutions

  • Software tool to facilitate development of apps across the various mobile platforms (Android, Apple, RIMM, etc.)
  • Can incorporate existing online services into the emerging mobile experience (e.g., approving pending payments from a mobile device)
  • Push payments can also be utilized to make sure time-sensitive items are dealt with
  • Already prepared to support HTML5 as it becomes available on more browsers

MyCyberTwin

  • Provider of “Intelligent Avatars” – uses artificial intelligence (AI) with no humans operating in the background
  • More than animated FAQ engine – goals are to deflect customer service calls, generate online sales, and gather business intelligence
  • In use at National Australia Bank since 2008 and has generated higher sales and better customer satisfaction that human agents in the credit card business
  • Can answer questions, guide customers through an application process and conduct intelligent searches of the available data on a bank’s website
  • Avatars can be “emotionally expressive” and conduct a natural conversation via chat that demonstrates understanding of the dialog

 

Goodpods Top 100 Payments Podcasts

Listen now to Payments on Fire™ podcast

Payments News

Stay on top of the rapidly evolving payments world with Glenbrook’s free curated news feed, delivered daily to your inbox.

Payments Views

Read our commentary and opinion blog written by members of the Glenbrook team on payments industry topics, large and small.

Glenbrook’s live and on-demand workshops help you understand and apply the innovations shaping the payments industry. Register today or schedule a custom workshop for your team.

Launch, improve & grow your payments business