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Episode 268 – Rethinking Payment Optimization Through the Merchant of Record Model, with Rehman Baig, FlexFactor

by Drew Edmond | Jul 2, 2025

This is the third episode in our series on Payments Performance Optimization, where Drew Edmond talks to leaders across the ecosystem who are tackling the same stubborn question from different angles: How can merchants maximize transaction approval rates and reduce...

Episode 264 – A PSP’s Guide to Maximizing Merchant Performance, with Brant Peterson, Worldpay

by Drew Edmond | May 21, 2025

This episode is Part 2 in our series on Payment Optimization. If you missed the first episode, we had a great conversation with Oban MacTavish from Spade talking about the importance of real-time merchant intelligence so that issuing banks can make better decisions...

Episode 259 – Using Real-Time Merchant Intelligence to Enhance Transaction Visibility, with Oban MacTavish, Spade

by Drew Edmond | Mar 26, 2025

“Payments Performance Optimization” is a pretty broad term, and it might mean different things to different people. In a series of Payments on Fire episodes this year, Glenbrook’s Drew Edmond will be talking to guests who are approaching payments optimization from a...

Episode 237 – Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy

by Yvette Bohanan | Apr 24, 2024

In Episode 231, Samantha Gordon and Simon Skinner discussed the orchestration framework they developed to help our clients decipher a somewhat overused term in the industry. It was a great discussion, and if you missed it, I recommend you give it a listen. We covered...

Episode 224 – Creating Best-in-Class Payment Experiences at Scale with Luda Sokolov and Aarti Bharathan, Google

by Yvette Bohanan | Oct 18, 2023

Creating a great purchase experience may start with a frictionless checkout process, but it doesn’t end there. In fact, it takes a lot of effort to create a well-functioning payment platform and a cross-functional operations environment to keep a business running...

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All Rights Reserved. Privacy Policy.