“Making it easier for consumers to pay their municipal bills could transform revenue collections for South Africa’s struggling metros and municipalities, bringing in much-needed funds to improve service delivery in the process. Thomas Pays, the CEO of South African digital payments platform Ozow (formerly i-Pay), says most municipalities have debt books of billions of Rands – and automating the payment process for consumers would not only increase payment levels, but help solve perennial problems like cash handling and account errors on manual EFTs.”