Lines, Pressure and Lost Profits: New Research from Global Payments Highlights the Cost of Order Anxiety at Restaurants

Global Payments Inc.

"Global Payments Inc. released new research revealing the hidden impact of stressful quick service restaurant (QSR) ordering moments, including that 60% of customers say they default to their usual order when rushed, likely ignoring special offers and new items. The survey of 2,000 U.S. QSR customers uncovers the hidden impact of "order anxiety" and how it may be silently shrinking restaurant revenues."