A New Refund Policy From PayPal Will Stop Returning Fees to Sellers on Canceled Sales

Digital Transactions

“PayPal Holdings Inc. has posted some important policy changes set to take effect soon, including one that will stop refunding sellers for the commission part of the fee they pay on sales when buyers cancel. Sellers on forums like Reddit have been reacting for at least the last five days to the change, which will take effect May 7 and will rescind PayPal’s policy of refunding to sellers the percentage part of the fee it charges when sellers make a sale. Up to now, the company’s policy has been to refund that percentage, often 2.9% of the sale, when buyers ask for a refund. It does not refund the fixed fee, often 30 cents. With the new policy, PayPal will not refund the commission or the fixed fee on either full or partial refunds for either sales or donations.”