by Drew Edmond | Oct 30, 2025
Download the full 3-part Merchant Payments Orchestration eBook here! In Parts 1 and 2 of this series, we explored the definition, value, and practical implications of merchant payments orchestration. We clarified the distinction between orchestration activities...
by Drew Edmond | Sep 28, 2023
In our previous post on involuntary churn, The Payments Playbook for Challenging Churn, we explored the challenges faced by business in managing recurring billing operations. The post explored various tactics to manage and reduce involuntary churn, such as dunning...
by Drew Edmond | Jul 10, 2023
The major global payment service providers (PSPs) are in perpetual competition to provide their target merchants with the highest quality of payments acceptance technology. However, one of the most common reasons that Glenbrook sees merchants leave their PSP has...
by Drew Edmond | Mar 10, 2023
It is an undeniable trend that an increasing number of businesses are embedding financial services into their products. Those that have embarked on this journey often experience multiple benefits if the new services solve an existing problem for their customer base,...
by Drew Edmond | Oct 19, 2020
A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity. The business’s...
