OnDemand Video Module

Introduction

We have always used our voice to order products. But today, instead of ordering from the friendly clerk behind the neighborhood counter, we are increasingly ordering from the voice bot in the cloud. How does this work? How is it different than traditional ordering channels? And who are the early leaders? This session paints the emerging landscape for payments professionals and highlight how payments are being voice enabled.

Topics Covered

• Voice commerce – channel characteristics, adoption metrics, market overview
• Amazon Alexa ecosystem – key metrics, payment features, direction
• Google Assistant ecosystem – key metrics, Google Shopping Actions

Learning Objective

The ability to confidently articulate the state of voice commerce when discussing the voice interface with others.