PAYMENTS ON FIRE RESOURCE CENTER
Smart thinking for smart payments professionals
Payments On Fire is the industry’s leading resource center for payments professionals. Here, you’ll find the resources and thought leadership that only Glenbrook’s experienced team can provide. Curated news stories, insightful opinion papers, provocative podcasts, and more – it’s all the thinking you need to stay competitive in a dynamic payments world.
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January 16, 2023
Closing out 2022 by Looking Inward to Improve Our Remote Commerce Experience
At Glenbrook, we live to help organizations solve payments problems. As we’re upgrading our website, we knew it was time to fix a few of our own. Below I share how we apply our expertise and methodology to solve a merchant’s (us!) payments problems. The Context Glenbrook Partners is a payments strategy consulting firm. Headquartered […]
November 19, 2022
Episode 185 - Fanning the Flames: Glenbrook Education Program
Glenbrook has provided payments education for over 15 years. In that time, over 35,000 payments professionals have attended Glenbrook workshops, including the popular Payments Boot Camp®. The Payments Boot Camp® provides a thorough overview of the global payments industry - an industry that is constantly changing. As you can imagine, the material for our workshops changes with it.
September 12, 2022
The Payments Playbook for Challenging Churn
By: Justin Pituch and Drew Edmond Time to Read: 7 minutes If you read Apple’s Q3 earnings report, you may have noticed that the company’s Services business has grown to $19 billion in quarterly revenue. That’s a staggering number, and it represents a complex recurring billing operation. With 860 million paid subscriptions, Apple’s payments team […]
August 30, 2022
Episode 176 - Fanning the Flames: PaymentsEd Forum 2022
Glenbrook’s Drew Edmond joins Yvette Bohanan on the show to recap his experience at the PaymentsEd Forum in Washington DC earlier this month. In addition to attending the conference, Drew also spoke on a panel about “How collaboration at scale can improve outcomes” with Jordan Kaplan from Groupon and Jonathan Lee from Netflix, moderated by Tyler Heun from checkout.com.
July 12, 2022
Episode 171 - How Wallets Are Transforming The Global Payments Landscape And What Merchants Should Do About It - Chuck Huang, Citcon
Chuck Huang, Founder and CEO of Citcon, joins George Pebody and Yvette Bohanan on this episode of Payments on Fire® to chat about digital wallets across the globe. Listen in to hear their thoughts on where the industry is headed as the consumer payment choice continues to diversify.
November 3, 2021
Episode 159 - The Top KPI of International E-Commerce - Ralph Dangelmaier, CEO, BlueSnap
Serving the e-commerce needs of merchants operating across borders is a primary focus of payments service provider BlueSnap. In this conversation with BlueSnap CEO Ralph Dangelmaier and Payments on Fire® host George Peabody, you’ll hear how multiple discrete steps combine to keep AUTH rates high and costs in line.
August 13, 2021
Episode 155 - Enabling Payments Operations and the Multiplayer Fintech Ecosystem - Dimitri Dadiomov and Rachel Pike, Modern Treasury
We continue our series on fintechs and how they improve payments and data handling flows.
One of the major trends that has emerged in the last five years is the "as-a-service" phenomenon. Payments as a service companies - true payment platforms for those offering payment capability as well as those needing to make and accept payments - are broadly available. Stripe is just one example. We are now seeing "banking as a service" providers proliferate.
July 8, 2021
Episode 154 - Fighting Disruption in Merchant Services with Payments Tech - Kyle Pexton and Nick Starai, NMI
If you want to understand the incumbent merchant services business, the industry that puts payments capabilities into the hands of merchants, take a listen to this Payments on Fire® episode. It focuses on the realities facing the major stakeholders in that portion of the payments industry through a discussion with NMI, a payments technology provider.
June 10, 2021
Episode 151 - The Fintech Network Built for SMB Payments - Marwan Forzley, Veem
We continue our fintech series on how fintechs deliver payments services that were formerly brought to market by banks or were just unavailable.
January 12, 2021
Episode 139 - Building Digital Infrastructure for Small Business - Barry McCarthy, Deluxe
Take a listen as George and Deluxe's President and CEO Barry McCarthy discuss how the company continues to adapt to and prosper in the digital age. Barry talks about the journey the company has taken, in recent times shifting from a conglomerate model grown via acquisition to today's streamlined and focused small business focused organization.
December 17, 2020
Episode 138 - Open banking, Recurring Payments, and a Global Debit Network - Duncan Barrigan, GoCardless
Open banking. It's a term we started to hear about at the end of 2016 and since 2019 interest has remained high. That's according to Google Trends. Along with those searches, the related hot topics were PSD2 and APIs.
October 28, 2020
Episode 134 - Ecommerce Fraud in the Time of COVID - Eyal Raab, Riskified
COVID is a forcing function for digital channel growth across the world as consumers and businesses reduce their reliance on physical interactions. We've seen usage shifts in how bank accountholders in Peru transact - from branch to digital - as well as big shift in payment behavior.
June 3, 2020
Episode 126 - New Tech, New Models: ACH at the POS - Craig McDonald, Trustly
Take a listen to Craig McDonald, Chief Business Officer of Trustly and George as they discuss how Trustly makes its proposition possible. While Trustly is ramping up its U.S. presence, it does have timing on its side. In this pandemic-constrained age, merchants will be looking for lower cost payments and certainty. Trustly appears to have attributes to meet those concerns.
April 28, 2020
Episode 121 - Acquiring the E-commerce Cross-Border Merchant - Moshe Selfin, Credorax
In Glenbrook's Payments Boot Camp® and in our payments consulting work, we use our Domains of Payments framework to subdivide the major use cases and payment contexts into a half dozen categories or domains. The Remote Domain contains cross-border e-commerce, a particularly challenging use case where the buyer and seller are separated by distance and, in the case of cards, credentials are presented without the cardholder present.
October 25, 2019
Episode 105 - The Independent Gateway's Enabling Role - Nick Starai, NMI
Take a listen as George and Nick Starai, Chief Strategy Officer of NMI discuss the role of the independent payments gateway and its evolution as a technology and business enabler for today's providers of payment acceptance: ISOs, ISVs, and merchants.
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