“Glenbrook Partners, a leading strategy consulting firm focused exclusively on the payments industry, is pleased to announce Chris Uriarte and Samantha Gordon have joined to expand the Payments Strategy and Risk Management practices…Clients as well as alumni of Glenbrook’s Payments Boot Camp® may recall meeting Chris when he was an engagement manager with Glenbrook. He has since held positions as Chief Information Officer and SVP of Data Sciences and Technology at Acima Corporation and Chief Information Officer and Global Practice Leader of Aon Cyber Solutions Group. He previously held C-level roles at American Express, Retails Decisions (ACI Worldwide), and Vesta Corporation.”

“If you read Apple’s Q3 earnings report, you may have noticed that the company’s Services business has grown to $19 billion in quarterly revenue. That’s a staggering number, and it represents a complex recurring billing operation. With 860 million paid subscriptions, Apple’s payments team has to manage changing consumer payment credentials, monitor gateway performance, and research shifting consumer payment preferences. These activities all serve to lower one crucial number for recurring billers: Involuntary Churn. As recurring revenue becomes more and more important to growing businesses, payments teams should make sure they’re aware of the leading tactics to manage this number. So what is Involuntary Churn?”

Join Elizabeth McQuerry at the upcoming LATAM Women in Payments Symposium where she will moderate a panel on the new generation of payments systems. Please reach out to Elizabeth (elizabeth@glenbrook.com) to learn more.

“Glenbrook Partners, a leading strategy consulting firm focused exclusively on the payments industry, has announced the expansion of its Global and Fast Payments Practices with the promotion of Cici Northup to Associate Partner and the addition of Joanna Wisniecka to the team. “We have assisted governments, financial institutions, and non-profit organizations around the world in the work to modernize their payments infrastructure”, said Elizabeth McQuerry, a partner at Glenbrook. “This is an exciting moment in the payments industry. Enhancing our team allows us to take this expertise to new markets and to companies eager to advantage themselves in implementing lower cost payment systems with higher availability and faster funds access.”

“Digital currencies are on the rise. Private sector stablecoins are being adopted at a fast pace, with a market capitalization now exceeding $181 billion. At the same time, central banks are accelerating their research into Central Bank Digital Currencies (CBDCs) with a few conducting pilots to test nascent distributed ledger technology (DLT) before potentially launching a CBDC to the general public.”

“First things first – no, this is not one of those April Fool’s gags. It’s a bittersweet day at Glenbrook as we bid farewell to the last of our founders. Following the retirements of co-founders Scott Loftesness and Carol Coye Benson in the last few years, Allen Weinberg is officially leaving Glenbrook today for a well-earned retreat into travel, relaxation, family, and the occasional hand of poker.”