We continue our series on fintechs and how they improve payments and data handling flows.
One of the major trends that has emerged in the last five years is the “as-a-service” phenomenon. Payments as a service companies – true payment platforms for those offering payment capability as well as those needing to make and accept payments – are broadly available. Stripe is just one example. We are now seeing “banking as a service” providers proliferate.
In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during...
By Allen Weinberg In his recent keynote address at the Direct Response Forum (DRF) conference in San Francisco, Glenbrook’s Allen Weinberg explored the payments acceptance landscape, how it relates to card-not-present merchants, and offered his assessment on...
Recap Earlier this week, we started to unpack one of the buzziest terms in payments: orchestration. As we define it, Orchestration Platforms facilitate a merchant’s multi-acquirer setup, in addition to providing services across the areas of transaction optimization,...
I am often asked if Glenbrook Partners is a payments education company, and if I teach. My answer to both is yes. Our education programs are designed to give attendees a stronger payments foundation on which to build and refine their corporate strategies, product...
In this episode, Yvette Bohanan sits down with Bryan Derman, Chris Uriarte, and Drew Edmond to take stock of payment industry trends as we reach the halfway point of 2023, to hear their perspectives on what’s hot, what’s not, and what are they watching as we venture into the second half of the year.
Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing...
Payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix, and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
In payments, as it is in life, a simple question is often wrapped in complexity. The complexity of the payments acceptance landscape, with an increasing number of stakeholders and technology providers, changing regulations and rules, and Issuers implementing new authentication and authorization mechanisms – any one or a combination of these could lead to major and minor impacts to the operational and financial performance of a business.
Long story short, these “simple questions” are being asked more often and at higher organizational levels. Why are simple questions hard to answer? Yvette Bohanan talks with Klas Bäck, Founder and CEO of Pagos Solutions, and Glenbrook’s Drew Edmond.
In this episode, we talk with Oliver Manahan, Director of Engagement and Operations at EMVCo, to understand how EMVCo fulfills its mission, catch up on its 2023 initiatives, and try to peek over the horizon to see what might be in store next for EMVCo.
