Insight Workshops

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“Few people understand what the life of a payments manager at a merchant is really like. It’s an incredible mix of the practical and the strategic. Our merchant clients turn to Glenbrook for help in understanding their options and setting strategy.”
— Allen Weinberg

Do you need to understand how merchants think about payments? Glenbrook’s workshop on the merchant perspective can give you the answers you need – by letting you get “inside the head” of merchants. The Merchant Perspective Workshop can be structured as a one-, one-and-a-half-, or two-day course, depending on the depth of coverage your team requires.

Glenbrook’s team has had extensive experience in working for – and at – merchants, and helping them as they make key payments decisions.

  • Glenbrook's Payments Education Program is useful both for experienced managers, who often want to be updated on what’s happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

  • Network with your peers
    Payments Boot Camp and workshop attendees enjoy opportunities to connect with other people in the industry, as well as with the Glenbrook team. Most two-day events have a networking reception at the end of the first day, and there are always chances to network during lunches and breaks.

  • Over 15,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy, and sales managers, technology, operations, and risk managers, investors, inventors, and analysts, management teams from payments startups


  • Merchant payments goals
  • Key merchant verticals
  • Why not all merchants are “merchants”
  • The job of the merchant payment manager
  • How merchants evaluate new payments methods
  • How merchants select vendors
  • How merchants implement payments products
  • Costs, benefits, and ROI from the merchant’s perspective

Fees, billing, discounts, refunds


The standard registration fee is $995 per person.

Save $200 with “Boot Camp Plus” pricing. The one-day workshop fee is $795 per person when you register for the workshop PLUS the Payments Boot Camp. Bundle and save!

Fees include:

  • instruction
  • instruction materials (including hard and soft copy of presentation slides)
  • breakfast and lunch on instruction days

Fees do not include:

  • hotel accommodations


Payments / Billing

Glenbrook accepts American Express, Discover, MasterCard, PayPal and Visa for payment upon registration. If required, payment may be made by an invoice sent to your company – with our prior approval. Please contact us to obtain approval for invoice billing.



Discounts are available for early bird registration, groups, select Glenbrook clients, and Glenbrook Payments Education alumni wanting to attend another payments education event. Contact us to request a discount code.



Payments Boot Camp and workshop registrants may cancel their registration for a full refund if cancelled one month prior to the event. Refunds for cancellations within a month of the event will be considered on a case by case basis. In some cases, it may be possible to switch registrations to an event at a later date.

Daily schedule

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00 – 1:00pm lunch is provided
  • 5:00pm workshop ends

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