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in Payments

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The payments industry is evolving at an unprecedented pace. With new technologies, regulations, and products, successfully managing risk in this innovative era is challenging. Effectively navigating payments-related operational, regulatory, and financial risks is critical to success. Whether you are implementing new forms of payment, making decisions about vendors and technology, or creating new payments products, this workshop will help you identify and plan for the key risks relevant to your objectives.

  • Who Attends

    Glenbrook's Payments Education Program is useful for both experienced managers, who often want to be updated on what's happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

    Over 23,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy and sales managers, technology operations and risk managers, investors, inventors and analysts, management teams from payments startups.


1. What Do We Mean by Payments Risk?

  • Key terms in payments risk management
  • Defining categories of payments risk
  • How payments risks are managed: controls, monitors, exception reports, and investigations

2. Identifying the Risks that Matter

  • What are the risks in key payments systems?
  • Emerging payments and their new (and not so new) risks
  • Falling through the cracks, leaky pipes, and single points of failure: finding and quantifying risks

3. Risk Management Stakeholders

  • Who is responsible for managing risk in the payments industry?
  • Building stronger organizations, customer experiences, and better products with risk management

4. The Anatomy of Fraud

  • What kind of risk is fraud?
  • How fraud manifests itself in payments
  • Spotlight: Equifax and the impact of data breaches on risk management
  • Technology trends in fraud detection

5. Regulation

  • Who regulates payments risk?
  • Key regulations and guidelines – AML, KYC, sanctions screening, and more
  • The ying and yang of risk management and privacy
  • Global regulatory trends we’re watching – Privacy vs. Know Your Customer, managing risk in an Open Banking world, developments in ACH

6. The Economics of Risk Management

  • Who bears the costs of risk?
  • When risk pays – the winners and losers in risk economics

7. The Future of Payments Risk Management

  • The intended and unintended consequences of Machine Learning
  • Identity and authentication – 2-factor authentication, the rise and fall of passwords, and more

Fees, billing, discounts, refunds


The standard registration fee is $995 per person.

Bundle and save $300! The one-day Insight Workshop fee is reduced to $695 per person when you register for the Insight Workshop PLUS the corresponding two-day Payments Boot Camp™.

Fees include:

  • instruction
  • instruction materials (including hard and soft copy of presentation slides)
  • breakfast and lunch on instruction days

Fees do not include:

  • hotel accommodations

Payments / Billing

Glenbrook accepts American Express, Discover, Mastercard, PayPal and Visa for payment upon registration. If required, payment may be made by an invoice sent to your company – with our prior approval. Please contact us to obtain approval for invoice billing.


Individual discounts:

  • Save 10% – Early Bird discount. Register 2+ months in advance of a workshop and receive 10% off. Use discount code GH52R3 when registering.
  • Save 10% – Alumni discount. Glenbrook Payments Education alumni wanting to attend another payments education event. Contact us to request your alumni discount code.

Group discounts:

  • Save 10% – Register 2 people for an Insight Workshop
  • Save 15% – Register 3-6 people for an Insight Workshop
  • Save 20% – Register 7-9 people for an Insight Workshop
  • Save 30% – Register 10+ people for an Insight Workshop
  • Group discount rates apply to registrations within a 6-month timeframe.
  • Contact us to request your group discount code.

Glenbrook client discounts:

  • Discounts are also available for select Glenbrook clients. Contact us to inquire about a discount code.

Only one discount code may be used per person. Discounts may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.


Payments Boot Camp™ and workshop registrants may cancel their registration for a full refund if cancelled one month prior to the event. Refunds for cancellations within a month of the event will be considered on a case by case basis. In some cases, it may be possible to switch registrations to an event at a later date.

Daily schedule

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00 – 1:00pm lunch is provided
  • 5:00pm workshop ends
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