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Palo Alto, CA
September 17-18, 2019

Introduction

Glenbrook’s popular Payments Boot Camp™ is a comprehensive two-day overview of the payments industry, from the fundamentals to what’s new and on the horizon. It’s a fast-paced, focused, and fun way to get smart about payments.

  • Who Attends

    Glenbrook's Payments Education Program is useful for both experienced managers, who often want to be updated on what's happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

    Over 18,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy and sales managers, technology operations and risk managers, investors, inventors and analysts, management teams from payments startups.

  • Network with your peers

    Payments Boot Camp™ and workshop attendees enjoy opportunities to connect with other people in the industry, as well as with the Glenbrook team. Most two-day events have a networking reception at the end of the first day, and there are always chances to network during lunches and breaks.

Location

The Payments Boot Camp™ and the Risk in Payments Workshop will be held at the Hilton Garden Inn in Palo Alto, CA – midway between the San Francisco and San Jose airports.

Hilton Garden Inn Palo Alto
4216 El Camino Real
Palo Alto, CA 94306
650-843-0795

Leaders

  • Russ Jones

    Russ brings exceptional skills in payments industry analysis, strategy development, and product conceptualization - as well as 35 years as an executive, analyst, and consultant - to Glenbrook clients from across the payments value chain.

  • Elizabeth McQuerry

    Partner in Charge of Glenbrook’s Global Payments Practice, Elizabeth combines her 15 years of experience and deep insight into international payments to further client goals in the areas of cross-border remittances, domestic P2P, global payouts, government collections and disbursements.

Agenda

Glenbrook’s agenda is structured to ensure that you understand how the industry works as a whole. We emphasize the economics – so that you understand how money is made in the industry, and by whom.

Day One

1. Payments Systems Overview

  • Industry definitions, payments domains
  • Key concepts – open/closed, push/pull, chain of liability
  • How payments systems differ
  • Payments systems economics

2. Perspectives on Users and Providers

  • User perspectives – Consumers, Merchants
  • Provider perspectives – Banks, Networks, Processors
  • Other constituents – Regulators

3. Core Systems: Card Payments

  • Core concepts, value chains, flows, technology
  • Major card networks and industry evolution
  • Data breaches, security, and fraud
  • Economics and interchange
  • Fundamentals of card issuing
  • Fundamentals of card acceptance

4. Core Systems: ACH, Checks, Wires, and Cash

  • Value chains, products, economics, major players, and trends

5. Networking Reception

Day Two

6. Global Payments

  • Local country payments systems – models, common elements, variables
  • Cross-border payments – international wires; cross-border card processing

7. Payments Innovation

  • Payments innovation meta themes
  • Glenbrook’s payments innovation framework
  • Innovation building blocks
  • Innovators’ Spotlight – PayPal

8. Digital Payments

  • Key technologies, tokenization, wallet models
  • Innovators’ Spotlight – Apple
  • Mobile POS, mobile commerce and merchant apps
  • In-app payments and remote checkout

9. New Point of Sale

  • Mobile POS and Tablet Acceptance
  • Innovators’ Spotlight ­– Square

10. Faster Payments

  • Real-time Payments – Key concepts, definitions
  • Innovators’ Spotlight – Faster Payments (UK)

11. Bitcoin and Blockchain

  • Key concepts, use cases, ecosystem, challenges

Day Three – Risk in Payments Workshop (optional – bundle and save $300!)

1. What Do We Mean by Payments Risk?

  • Key terms in payments risk management
  • Defining categories of payments risk
  • How payments risks are managed: controls, monitors, exception reports, and investigations

2. Identifying the Risks that Matter

  • What are the risks in key payments systems?
  • Emerging payments and their new (and not so new) risks
  • Falling through the cracks, leaky pipes, and single points of failure: finding and quantifying risks

3. Risk Management Stakeholders

  • Who is responsible for managing risk in the payments industry?
  • Building stronger organizations, customer experiences, and better products with risk management

4. The Anatomy of Fraud

  • What kind of risk is fraud?
  • How fraud manifests itself in payments
  • Spotlight: Equifax and the impact of data breaches on risk management
  • Technology trends in fraud detection

5. Regulation

  • Who regulates payments risk?
  • Key regulations and guidelines – AML, KYC, sanctions screening, and more
  • The ying and yang of risk management and privacy
  • Global regulatory trends we’re watching – Privacy vs. Know Your Customer, managing risk in an Open Banking world, developments in ACH

6. The Economics of Risk Management

  • Who bears the costs of risk?
  • When risk pays – the winners and losers in risk economics

7. The Future of Payments Risk Management

  • The intended and unintended consequences of Machine Learning
  • Identity and authentication – 2-factor authentication, the rise and fall of passwords, and more

Fees, billing, discounts, refunds

Fees

The standard, two-day Payments Boot Camp™ registration fee is $2295 per person.

Bundle and save $300! The optional, one-day Insight Workshop fee is reduced from $995 to $695 per person when you register for the Payments Boot Camp PLUS the corresponding one-day workshop.

Fees include:

  • instruction
  • instruction materials (including hard and soft copy of presentation slides)
  • breakfast and lunch on instruction days
  • networking reception on the evening of the first day of the Payments Boot Camp

Fees do not include:

  • hotel accommodations

Payments / Billing

Glenbrook accepts American Express, Discover, Mastercard, PayPal and Visa for payment upon registration. If required, payment may be made by an invoice sent to your company – with our prior approval. Please contact us to obtain approval for invoice billing.

Discounts*

Individual discounts:

  • Save 10% – Early Bird discount. Register 2+ months in advance of a Payments Boot Camp and receive 10% off. Use discount code GH52R3 when registering.
  • Save 10% – Alumni discount. Glenbrook Payments Education alumni wanting to attend another payments education event. Contact us, prior to registering, to request your alumni discount code.

Group discounts:

  • Save 10% – Register 2 people for a Payments Boot Camp
  • Save 15% – Register 3-6 people for a Payments Boot Camp
  • Save 20% – Register 7-9 people for a Payments Boot Camp
  • Save 30% – Register 10+ people for a Payments Boot Camp
  • Group discount rates apply to registrations within a 6-month timeframe.
  • Contact us, prior to registering, to request your group discount code.

Glenbrook client discounts:

  • Discounts are also available for select Glenbrook clients. Contact us to inquire about a discount code.

* Only one discount code may be used per person. Discounts may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.

Refunds

Payments Boot Camp™ and workshop registrants may cancel their registration for a full refund if cancelled one month prior to the event. Refunds for cancellations within a month of the event will be considered on a case by case basis. In some cases, it may be possible to switch registrations to an event at a later date.

Daily schedule

Payments Boot Camp™

Day One

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00pm – 1:00pm lunch is provided
  • 5:00pm instruction ends
  • 5:00pm – 7:00pm complimentary networking reception

Day Two

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00pm – 1:00pm lunch is provided
  • 5:00pm session ends

Risk in Payments Workshop

Day Three

  • 8:30am – 9:00am breakfast available
  • 9:00am instruction begins
  • 12:00pm – 1:00pm lunch is provided
  • 5:00pm workshop ends

Local airports, driving directions, hotels

You can fly into either San Francisco International Airport or San Jose International Airport. San Francisco Airport is approximately 24 miles, or 25 minutes (without traffic) away while San Jose Airport is approximately 14 miles, or 20 minutes (without traffic) from the Hilton Garden Inn Palo Alto. If traveling to or from San Francisco Airport during the morning or afternoon commute, please allow at least 1 hour to reach your destination. If traveling to or from San Jose Airport during peak commute hours, allow at least 45 minutes to reach your destination.

Driving directions to the Hilton Garden Inn can be found on their website. For an estimate of driving time to the Hilton Garden Inn from your Bay Area location, click here.


Hotels

Registrants should make their own hotel arrangements.

Hilton Garden Inn Palo Alto
4216 El Camino Real
Palo Alto, CA 94306
650-843-0795

A few other hotels that are within close proximity to the Hilton Garden Inn are shown below. Please contact the hotels directly to make reservations.

Stanford Park Hotel
100 El Camino Real
Menlo Park, CA 94025
650-322-1234
163 Rooms

Crowne Plaza Palo Alto
4290 El Camino Real
Palo Alto, CA 94306
650-857-0787
195 Rooms

Sheraton Palo Alto Hotel
625 El Camino Real
Palo Alto, CA 94301
650-328-2800
346 Rooms

Dinah’s Garden Hotel Palo Alto
4261 El Camino Real
Palo Alto, CA 94306
650-493-2844
129 Rooms

Pre-reading and resources

Recommended Pre-reading – Payments Boot Camp™

Below are excerpts from Glenbrook’s book, “Payments Systems in the U.S.”. These chapters should help you become grounded in the “basics” of the payments industry prior to attending the session. You will receive a copy of the book at the end of the Payments Boot Camp.

Recommended Pre-reading – Risk in Payments Workshop

  • Under construction

Resources

  • Payments News – Glenbrook’s curated daily news feed
  • Payments Views – Glenbrook’s commentary and opinion blog on topical issues in the payments industry
  • Payments On Fire® – Glenbrook’s podcast interview series featuring the latest and most interesting developments in payments
  • Glossary – Glenbrook has compiled an expansive industry glossary of key payments terms and acronyms
  • Attending Companies – view a list of companies who have attended Glenbrook Payments Education events
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