“In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations , she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this Payments Views entry, I continue with a focus on one of the Key Assessment […]
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Merchant Payments Operations: Payment Processing
“This post in our series on merchant payments operations examines the choices that merchants must consider when designing their payments processing architecture, and identifies some best practices that best-in-class merchants incorporate into their architecture and operations.”
Merchant Payments Operations: Organization
In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during...
Merchant Payments Operations: Reporting and Analytics
In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during...
Merchant Payment Operations: Partner Performance
Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing...
Merchant Payments Operations: Payment Processing
When Glenbrook is Assessing a Merchant’s Payments Operations, the goal is to understand whether the payments environment functions in a way that optimally supports their existing business needs as well as any future requirements. To do so, one of the major Key...
Merchant Payments Operations: Accounting and Reconciliation
“A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity. The business’s accounting team is responsible for a variety of fundamental financial activities, including record keeping and reporting, accounts payable and receivable, […]
ShopeePay Mobile Wallet Added to Digital Payments Acceptance Options Supported by Malaysia’s GHL Systems
“GHL Systems Berhad’s Malaysia-based business operations have reportedly added the ShopeePay mobile wallet to their digital payments acceptance options. The new payments service has been added after a recent partnership with ShopeePay Malaysia Sdn Bhd. Through the partnership, GHL will enable its offline merchant base and new merchants with the option to take digital payments […]
Merchant Payments Operations: Accounting and Reconciliation
A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity. The business’s...
Why Mobile Payments Don’t Deliver for Merchants
“Mobile payments so far account for a mere 2% or less of U.S. general-purpose card payments, according to some estimates, and that’s no surprise to some executives who believe mobile payments haven’t delivered for many merchants. “I don’t think anyone in the market is solving problems for the retailers,” Laura Townsend, senior vice president of […]
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