The Merchant Perspective

The Merchant Perspective Workshop

 "Few people understand what the life of a payments manager at a merchant is really like.  It's an incredible mix of the practical and the strategic.  Our merchant clients turn to Glenbrook for help in understanding their options and setting strategy."
-- Allen Weinberg

Do you need to understand how merchants think about payments?  Glenbrook’s course on the merchant perspective can give you the answers you need - by letting you get "inside the head” of merchants. The Merchant Perspective Workshop can be structured as a one-day, a two-day, or a day-and-a-half course, depending on the depth of coverage your team wants.

Glenbrook’s team has had extensive experience in working for – and at – merchants, and helping them as they make key payments decisions.

Glenbrook's Allen Weinberg is the program manager.

Meet Allen 

Workshop Topics

  • Merchant payments goals
  • Key merchant verticals
  • Why not all merchants are “merchants”
  • The job of the merchant payment manager
  • How merchants evaluate new payments methods
  • How merchants select vendors
  • How merchants implement payments products
  • Costs, benefits, and ROI from the merchant’s perspective

Meet the Team

Our courses are taught by members of the Glenbrook team - payments professionals who have been there, done that.  Team bios

Our Team
Carol Coye Benson

Carol is a founding partner of Glenbrook. Carol offers clients over 25 years of experience in product, marketing, and strategy development with leading financial services providers in both wholesale and retail banking.

Bryan Derman

Bryan brings an unusually comprehensive perspective to his consulting practice, having worked as a senior executive, security analyst, and strategy consultant during his 20-year career in financial services.

Jay DeWitt

With more than 25 years of experience in the payments industry, Jay brings a pragmatic approach to issues confronting clients in the rapidly changing world of payments. Jay has particular expertise in merchant payments and global eCommerce payments acceptance.

Russ Jones

Russ brings clients over 25 years of experience as an executive, analyst, and consultant. He is an industry pioneer in the commercial use of Internet technologies, and brings a strong background in payments industry analysis, strategy development, and product conceptualization.

Scott Loftesness

Scott is a founding partner of Glenbrook.  He is currently focusing his work at Glenbrook on payments innovation, mobile payments, and social media / Web 2.0 in banking and financial services.

Erin McCune

Erin focuses her efforts at Glenbrook on client engagements in commercial payments, global eCommerce, and the intersection of social media / Web 2.0 and payments.

Elizabeth McQuerry

Elizabeth has over a decade of experience in developing global payments services. She has worked extensively in retail payments focusing on international remittances, person-to-person, business, and government payments.

Dennis Moser

Dennis draws on more than 20 years of experience in the financial services industry to help clients apply systems technology to business problems.

George Peabody

George brings 10 years in payments technology and 25 years in IT and entrepreneurial management to help clients with strategy and market development. He applies his consulting expertise across a range of business and technology issues with particular emphasis on competitive positioning, technology investment road mapping, and innovation.

Allen Weinberg

Allen's analysis work is informed by more than 25 years of experience as a consultant and executive at leading financial services and Internet companies. Before founding Glenbrook, he worked in new product development, channel strategies, and pricing in the point-of-sale, eCommerce, mobile commerce, and money transfer markets.