Insight Workshops


“Few people understand what the life of a payments manager at a merchant is really like. It’s an incredible mix of the practical and the strategic. Our merchant clients turn to Glenbrook for help in understanding their options and setting strategy.”
— Allen Weinberg

Do you need to understand how merchants think about payments? Glenbrook’s workshop on the merchant perspective can give you the answers you need – by letting you get “inside the head” of merchants. The Merchant Perspective Workshop can be structured as a one-, one-and-a-half-, or two-day course, depending on the depth of coverage your team requires.

Glenbrook’s team has had extensive experience in working for – and at – merchants, and helping them as they make key payments decisions.

  • Glenbrook's Payments Education Program is useful both for experienced managers, who often want to be updated on what’s happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

  • Network with your peers
    Payments Boot Camp and workshop attendees enjoy opportunities to connect with other people in the industry, as well as with the Glenbrook team. Most two-day events have a networking reception at the end of the first day, and there are always chances to network during lunches and breaks.

  • Over 14,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy, and sales managers, technology, operations, and risk managers, investors, inventors, and analysts, management teams from payments startups


  • Merchant payments goals
  • Key merchant verticals
  • Why not all merchants are “merchants”
  • The job of the merchant payment manager
  • How merchants evaluate new payments methods
  • How merchants select vendors
  • How merchants implement payments products
  • Costs, benefits, and ROI from the merchant’s perspective