Education

Insight Workshops

THE MERCHANT PERSPECTIVE

“Few people understand what the life of a payments manager at a merchant is really like. It’s an incredible mix of the practical and the strategic. Our merchant clients turn to Glenbrook for help in understanding their options and setting strategy.”
— Allen Weinberg

Do you need to understand how merchants think about payments? Glenbrook’s workshop on the merchant perspective can give you the answers you need – by letting you get “inside the head” of merchants. The Merchant Perspective Workshop can be structured as a one-, one-and-a-half-, or two-day course, depending on the depth of coverage your team requires.

Glenbrook’s team has had extensive experience in working for – and at – merchants, and helping them as they make key payments decisions.

  • Glenbrook's Payments Education Program is useful both for experienced managers, who often want to be updated on what’s happening in areas outside of their immediate domain, and for newcomers, who need a broad overview of the U.S. payments systems to create a context for their work.

  • Network with your peers
    Payments Boot Camp and workshop attendees enjoy opportunities to connect with other people in the industry, as well as with the Glenbrook team. Most two-day events have a networking reception at the end of the first day, and there are always chances to network during lunches and breaks.

  • Over 14,000 payments professionals have attended Glenbrook workshops. Attendees have included product, strategy, and sales managers, technology, operations, and risk managers, investors, inventors, and analysts, management teams from payments startups

Agenda

  • Merchant payments goals
  • Key merchant verticals
  • Why not all merchants are “merchants”
  • The job of the merchant payment manager
  • How merchants evaluate new payments methods
  • How merchants select vendors
  • How merchants implement payments products
  • Costs, benefits, and ROI from the merchant’s perspective